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About

Seasoned professional with extensive experience in high‑risk fraud and dispute chargeback management for American Express US consumer cardholders. Adept at identifying, filtering, and resolving complex fraud and dispute claims through sound judgment, meticulous attention to detail, and strict compliance with card network regulations. With over 11 years in the financial services industry, I have had the privilege of learning and contributing at globally respected institutions including HCL Technologies, Barclays, and American Express. My career reflects a proven ability to safeguard customer trust, minimize financial exposure, and drive operational excellence in high‑volume, high‑risk environments.

Experience3

  1. Lead Analyst

    Oct 2017 — Present

    American Express

    Led the end-to-end chargeback dispute process for US consumer cardholders ensuring regulatory compliance. Managed and coached a team of 15+ analysts, improving resolution turnaround time and chargeback win rates through enhanced documentation and representment strategies. Implemented process improvements to reduce errors and financial exposure, and collaborated with risk and compliance teams to strengthen dispute handling and customer retention.

  2. Executive

    Jun 2015 — Oct 2017

    Barclays Shared Services India Pvt Ltd

    Handled high-risk banking queries and managed fraud & dispute chargeback cases for UK customers, performing end-to-end case resolution for red-flagged accounts. Analyzed credit card accounts and transaction patterns to identify fraud trends. Mentored new hires and conducted audits and call listening sessions to ensure compliance and quality.

  3. Process Advisor

    Sep 2012 — Jun 2015

    HCL Technologies

    Ensured quality and security management expectations were met, conducted monthly training sessions, and coached consultants to improve productivity. Performed data analysis and acted as a trusted advisor to client leads. Developed and implemented enhancements to existing programs to add strategic value.

Education1

  • BSC IT

    2010

    Dayanand Subhash PG College, Unnao

    Computer Science