About
Business Operations professional with 4.3 years experience in Retail Operations at Amazon Development Centre, combining operations management and process improvement. Skilled in Process Excellence, Continuous Improvement, and KPI Reporting, applying analytics and root cause analysis to drive improvements in Quality Metrics and SLA compliance. Strong in stakeholder management, team training and escalation resolution, and proficient with Amazon Internal Tools and CRM for performance tracking and reporting.
Experience1
Retail & Marketing Specialist
Oct 2021 — Feb 2026Amazon Development Centre
Optimized retail operational workflows by redesigning task flows, reducing turnaround time by 20%, and exceeding productivity and quality benchmarks. Conducted root-cause analysis to identify workflow bottlenecks and implemented process improvements to accelerate throughput. Maintained KPI and performance reporting to sustain gains and inform stakeholders.
Education1
Bachelor of Commerce
Bangalore University