About Me
Business Operations professional with 4.3 years experience in Retail Operations at Amazon Development Centre, combining operations management and process improvement. Skilled in Process Excellence, Continuous Improvement, and KPI Reporting, applying analytics and root cause analysis to drive improvements in Quality Metrics and SLA compliance. Strong in stakeholder management, team training and escalation resolution, and proficient with Amazon Internal Tools and CRM for performance tracking and reporting.
Skills & Technologies
Work Experience
Retail & Marketing Specialist
Optimized retail operational workflows by redesigning task flows, reducing turnaround time by 20%, and exceeding productivity and quality benchmarks. Conducted root-cause analysis to identify workflow bottlenecks and implemented process improvements to accelerate throughput. Maintained KPI and performance reporting to sustain gains and inform stakeholders.
Education
Bachelor of Commerce
Commerce