About Me
Back Office Coordinator with 2.5 years of experience in MIS reporting, inventory management, and receivables follow-up across ethnic retail and business process documentation. Proficient in Advanced Excel (VLOOKUP, XLOOKUP, INDEX-MATCH, Pivot Tables), Busy Software, and Tally ERP 9. Built AI-powered payment follow-up automation using N8N workflow integration. Skilled in sales record management, vendor coordination, and SOP preparation.
Skills & Technologies
Work Experience
Back Office Coordinator
Manage daily sales entries and maintain transaction records with Excel; monitor inventory levels and stock records; coordinate with sales and accounts teams for order processing and reconciliation; conduct payment follow-ups and update customer payment status; maintain vendor communication and purchase documentation.
Junior Analyst
Collaborated with HR, Accounts Payable, MIS, and Accounts teams to understand business processes and prepare business documents, SOPs, reports, and process notes. Designed professional PowerPoint presentations and AI-assisted educational content. Coordinated with team members to ensure timely delivery of projects.
Projects
AI-Powered Payment Follow-Up Agent
Created an automated payment follow-up system using N8N to track overdue payments and automatically call customers with pending dues. Designed workflow to collect customer responses, record remarks, and payment updates in Excel, reducing manual follow-up calls and data entry. Built and tested as a proof-of-concept to demonstrate automation capabilities for receivables management.
Document Digitization Project
Identified a manual document management process with physical records difficult to track. Organized documents into a structured digital system using Google Drive and Google Sheets, creating tracking sheets to ease searching and updating documents. Improved document accessibility and workflow efficiency.
Education
Bachelor of Science
Science
12th Science (RBSE)
Science