About

Results-driven BCA graduate with ~18 months of experience across product support, data analysis, and business operations. Primary point of contact for enterprise SaaS clients — onboarding, training sessions, issue triage, and escalation to Product and Engineering teams.

Experience2

1. LT

   Product Specialist

   Jan 2026 — Present

   Linways Technologies Pvt. Ltd. · Bengaluru, Karnataka

   Serve as primary point of contact for enterprise SaaS clients, triaging issues, validating data, managing configurations, and escalating critical incidents. Deliver client onboarding and training sessions, and track requests in Freshdesk and Zoho while analyzing usage patterns to recommend product improvements.

   • Ensured SLA adherence through full documentation of critical incidents.
   • Prepared structured reports for cross-functional stakeholders.
2. AE

   Billing & Records Assistant

   Jun 2025 — Dec 2025

   Aishu Enterprises · Bengaluru, Karnataka

   Maintained high-volume financial and inventory records with 100% accuracy, prepared MIS reports, and flagged data anomalies. Documented operational processes to ensure consistency across the team.

   • Achieved 100% accuracy in financial and inventory records.

Projects2

• Quiz Platform

  SaaS-style platform with authentication, automated pipelines, and QA validation.

  • Flask
  • MySQL
  • Python

• Kairos'25

  AWS-deployed full-stack event management application serving live users.

  • React.js
  • Node.js
  • MongoDB
  • AWS

Education1

• SP

  Bachelor of Computer Applications

  2022 — 2025

  ST Pauls College

Certifications5

• PyNum AI Developer

  Python Academy

• Data Science Simulation

  British Airways

• Data Visualization

  Tata

• Project Manager Simulation

  Siemens

• Introduction to Cybersecurity

  2026

  Cisco Network Academy