About
Customer Support & Operations Specialist with 3+ years of experience supporting domestic and international customers through chat, email, and voice channels. Experienced in handling high-volume queries, issue resolution, bookings, escalations, CRM tools, and SLA-driven operations. Strong communication, problem-solving, and customer relationship management skills with a proven ability to deliver efficient and professional customer experiences.
Experience4
Customer Service Executive
Jan 2026 — Mar 2026Oneboard
Assisted customers with tour and activity bookings across Goa, managing confirmations, amendments, cancellations, and inquiries. Coordinated with operations and service providers to ensure timely service delivery, resolved customer issues professionally, and maintained accurate booking records for seamless end-to-end experience.
Chat Support Associate
Jun 2025 — Nov 2025House Of Student
Provided real-time chat and email support to international students, resolving account, booking, payment, and service-related issues. Managed escalated cases via coordination with internal teams, handled high-volume interactions while consistently meeting SLA, quality, and satisfaction targets, maintaining accurate customer records.
Operations Executive
Jan 2024 — Jul 2025Open Destinations PVT LTD
Provided chat and email support to UK customers for Jet2 Holidays, managing 50–100+ daily customer interactions. Assisted with bookings, amendments, cancellations, and travel inquiries, consistently achieving SLA, response time, quality, and satisfaction goals. Collaborated across departments to resolve complex issues and improve operational efficiency.
Relationship Manager
Apr 2023 — Dec 2023Maruti Suzuki – Chowgule Industries
Guided customers through vehicle purchase journeys, assisting with financing, documentation, and queries. Built strong customer relationships, coordinated among sales, finance, and delivery teams for smooth experiences, and followed up to address concerns ensuring timely deliveries.