About

Desktop Support Engineer with experience in Windows administration, Office 365, Active Directory, networking, hardware/software troubleshooting, ServiceNow, and enterprise IT support. Seeking an IT Support / Desktop Support / System Administrator role in a leading MNC.

Experience1

1. SC

   Desktop Support Engineer

   Apr 2025 — Apr 2026

   Supernova Construction Pvt. Ltd.

   Resolved 15+ IT support tickets daily while meeting SLA targets. Managed and supported 100+ Windows desktops and servers. Configured Active Directory users, passwords, DNS, DHCP and Group Policy. Installed and supported Office 365, Outlook and enterprise applications. Provided remote support through RDP, MSTSC and AnyDesk. Performed Windows patching, antivirus updates and system health checks. Maintained IT asset inventory and technical documentation.

   • Resolved 15+ IT support tickets daily while meeting SLA targets.
   • Managed and supported 100+ Windows desktops and servers.

Education4

• IU

  Master of Computer Applications

  2022 — 2025

  Invertis University

• MJ

  Bachelor of Computer Applications

  2019 — 2022

  Mahatma Jyotiba Phule Rohilkhand University

• MV

  Senior Secondary

  2016 — 2018

  Maharishi Vidya Mandir

• MV

  Matriculation

  2014 — 2016

  Maharishi Vidya Mandir

Certifications5

• Computer Networking, Administration & Support

• Virtualization

• Server Administration

• ITIL Foundation (Course)

• System Hardware