About
Dynamic professional with extensive experience in health underwriting at Care Health Insurance, adept at risk assessment and policy evaluation. Proven ability to enhance customer trust through clear communication and accurate customer verification.
Experience3
Tele Underwriter
Nov 2024 — PresentCare Health Insurance · Gurgaon, India
Answered insurance policy and coverage questions, resolving customer concerns clearly. Reviewed health insurance proposals to ensure alignment with underwriting guidelines, facilitating informed decision-making. Verified customer details to ensure accuracy and compliance with underwriting standards. Communicated underwriting decisions to customers, enhancing understanding and fostering trust.
Administrative Executive
Jan 2023 — Mar 2024Indigo Airlines · Gurgaon, India
Generated duty travel ticket PNRs for Indigo internal staff. Maintained team tickets reports on Excel. Answered calls and emails efficiently, recording accurate messages and swiftly following up on enquiries.
IT Support Specialist
Feb 2019 — Dec 2022Laptop Solution · Delhi
Installed and supported desktop software titles and add-ons. Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution. Served as first point of contact for incoming technical service calls and emails. Handled customer service issues by providing guidance or escalating for advanced support. Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
Education2
B.A
2022 — 2018IEC University, Himachal Pradesh
Arts
12TH
2022 — 2011NIOS Board, Uttar Pradesh
Arts