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About

Versatile and results-oriented professional with 3.5+ years of combined experience spanning Talent Acquisition, B2B Operations, Vendor Management, and Customer Support. Proven track record in candidate sourcing, stakeholder negotiation, end-to-end query resolution, and operational workflow enhancement. Adept at driving customer satisfaction, building key business relationships, and contributing to fast-paced, target-driven environments.

Experience4

  1. Executive Recruiter

    Apr 2025 — Present

    Canwin HR Services Pvt Ltd

    Manage end-to-end recruitment pipelines, including candidate sourcing, resume screening, initial evaluations, and interview scheduling. Collaborate with hiring managers to understand talent requirements and streamline candidate acquisition strategies. Maintain clear communication channels with candidates throughout the hiring lifecycle to ensure a smooth onboarding journey.

  2. Customer Support Executive

    Aug 2024 — Jul 2025

    Maxicus

    Served as the frontline contact handling voice and non-voice interactions to ensure high levels of client and user satisfaction. Diagnosed and systematically resolved inquiries, grievances, and technical issues within SLAs. Collected customer feedback to provide actionable insights to management for retention and service improvements.

  3. B2B Operations Executive

    Nov 2022 — Feb 2024

    Gozo Technology Pvt Ltd

    Orchestrated cross-departmental collaboration to resolve vendor grievances and streamline transport workflows. Negotiated vendor contracts achieving cost optimization while maintaining relationships. Recommended process updates that reduced dispatch bottlenecks and heightened productivity. Cultivated long-term relationships with fleet drivers and corporate accounts.

  4. Operations Executive

    Apr 2022 — Oct 2022

    Startek

    Handled client support operational inquiries promptly with high accuracy and customer service scores. Promoted segment-tailored offers to premium users, boosting account revenue and customer retention.

Education3

  • B.A.

    2025

    IGNOU, Delhi

    English Literature

  • Class XII

    2022

    National Open School

    English

  • Class X

    2020

    National Open School

    English