About
Healthcare operations and business development professional with 5+ years of experience across patient counselling, clinic and diagnostic-centre operations, marketing campaigns, corporate outreach and service-led sales. Experienced in managing the patient journey from first enquiry to appointment, counselling and follow-up; supporting conversion and revenue goals; coordinating with doctors and cross-functional teams; and maintaining smooth front-office, billing, inventory and reporting processes. Known for patient-first communication, practical problem-solving, team coordination and a focus on service quality and operational discipline.
Experience2
Patient Counsellor (Floor Manager)
Sep 2023 — Apr 2026Qi Lifecare Pvt Ltd
Managed patient journey from enquiry to counselling and follow-up, supporting a 45-50% conversion rate and 15-20% revenue growth through structured counselling and service recommendations. Coordinated leads, referrals, and patient flow between multiple teams and handled billing, inventory, and daily operational checks. Maintained MIS reports and supported team coaching and SOP adherence across Delhi NCR clinics.
Centre Incharge & Marketing Manager
Aug 2022 — Aug 2023Medimaa Imaging and Diagnostic Center
Oversaw daily diagnostic centre operations including front desk, appointment scheduling, billing, and service readiness. Planned and executed local marketing campaigns and corporate outreach, building referral networks and increasing service awareness. Managed patient booking conversion, feedback resolution, staff supervision, inventory, and equipment coordination. Maintained daily MIS for operational review and identified group-booking and wellness partnership opportunities.
Education2
B.Sc.
2022Dr. Ram Manohar Lohia Awadh University, Ayodhya
Science
High School & Intermediate
UP Madhyamik Shiksha Parishad