About

Workforce and Resource Management professional with 5+ years of experience across resource deployment, staffing, scheduling, forecasting, capacity planning, bench management, workforce analytics, MIS reporting and stakeholder management. Currently working as a Senior Workforce Management Associate at Bread Financial, supporting workforce planning and operational efficiency through demand analysis, staffing plans, intraday management and data-driven reporting.

Experience4

1. BF

   Senior Workforce Management Associate

   Mar 2024 — Present

   Bread Financial · Bangalore

   Perform short-term and long-term workforce forecasting using historical trends, seasonal patterns, business initiatives and operational data. Develop capacity and staffing plans across multiple lines of business while balancing staffing requirements, service levels and operational efficiency. Monitor intraday performance including contact volumes, queue performance, schedule adherence, occupancy, shrinkage and service levels. Recommend real-time staffing actions including overtime, VTO, schedule changes and skill reallocation to optimize workforce performance.

   • Prepared daily, weekly and monthly MIS reports, dashboards and workforce analytics for operational leaders and senior management.
   • Analyzed workforce trends, productivity, utilization, SLA achievement and forecasting accuracy to identify improvement opportunities.
2. EG

   Workforce & Resource Management Analyst

   Sep 2023 — Jan 2024

   EY GBS

   Supported workforce planning and resource management across multiple global projects by forecasting resource requirements based on pipeline demand and business priorities. Managed resource allocation across client engagements while balancing employee availability, project demand and business priorities. Monitored utilization and identified resource shortages and excess capacity, recommending corrective staffing actions.

   • Prepared workforce planning reports, utilization dashboards and management presentations for leadership review.
3. MI

   Workforce Management Analyst

   Nov 2022 — Jun 2023

   Marlabs Innovations Pvt. Ltd.

   Managed workforce allocation across multiple projects to improve utilization and deployment of available resources. Maintained utilization dashboards and prepared weekly and monthly MIS reports covering utilization, availability, billability and allocation status. Supported workforce forecasting and capacity planning through historical data analysis and operational trend review.

   • Worked with delivery managers to understand project staffing requirements and maintained accurate employee allocation records.
4. AI

   Resource Management Analyst

   Feb 2021 — Nov 2022

   Attra Infotech Pvt. Ltd.

   Managed end-to-end resource allocation based on project demand, employee skills, availability and business priorities. Tracked workforce utilization and billability across multiple business units and maintained resource allocation databases. Generated utilization, allocation, bench and staffing reports for management review.

   • Monitored resource availability and identified bench resources for upcoming opportunities and deployment.
   • Supported workforce planning by analyzing capacity, demand and resource movement and coordinating with HR, recruitment and delivery teams.

Education2

• A

  MBA

  2022 — 2020

  AIMIT

  Marketing & Finance

• MU

  B.Com

  2022 — 2017

  Mangalore University