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About

Results-driven Customer Service Professional with 6+ years of experience across customer support, escalation management, operations, recruitment, and team leadership. Proven expertise in delivering exceptional customer experiences through phone, email, and chat support while resolving customer complaints, inquiries, and service escalations.

Experience8

  1. Shift Manager

    Mar 2025 — Jul 2026

    Jubilant FoodWorks Ltd. (Domino's) · Jabalpur

    Supervised daily store operations while maintaining quality, safety, and customer service standards. Managed inventory, cash handling, labor utilization, and cost-control activities. Trained and mentored team members while supporting recruitment activities. Resolved customer concerns promptly to maintain high customer satisfaction.

  2. Computer Operator

    Jan 2024 — Mar 2025

    Medicell C&F

    Managed warehouse operations and daily dispatch of medicines. Maintained inventory accuracy and prepared monthly stock reports. Executed billing processes and expiry management within TAT. Supported reporting, documentation, and operational compliance.

  3. Customer Care Representative

    Oct 2023 — Jan 2024

    Techno Task

    Delivered customer support through phone, email, and chat channels. Resolved customer inquiries and complaints while meeting service targets. Utilized CRM systems and ticketing platforms to manage customer requests. Coordinated with logistics teams to resolve delivery-related concerns. Guided customers regarding refunds, returns, and replacement processes.

  4. Delivery Partner Executive

    May 2023 — Oct 2023

    Startek Pvt. Ltd.

    Managed delivery-related escalations and customer concerns. Coordinated with logistics teams for timely issue resolution. Delivered customer-centric solutions to improve service satisfaction.

  5. Depot In-Charge & Computer Operator

    Sep 2021 — May 2023

    Medicell C&F; Mankind Distributor

    Oversaw inventory management and pharmaceutical distribution operations. Managed billing, stock reconciliation, and reporting activities. Ensured compliance with inventory control and operational standards.

  6. Recruiter

    Feb 2020 — Aug 2021

    IMS Peoples

    Managed end-to-end recruitment including sourcing, screening, interviewing, and onboarding. Negotiated compensation packages and maintained candidate relationships.

  7. Senior Escalation Specialist

    Mar 2019 — Dec 2019

    Teleperformance India Pvt. Ltd.

    Resolved high-priority customer escalations and complaints. Coordinated with sellers and logistics teams to provide timely resolutions. Maintained customer records and service documentation using CRM tools.

  8. Senior Customer Service Officer

    Sep 2017 — Jan 2019

    Motif India Infotech Pvt. Ltd.

    Assisted customers with hotel bookings, cancellations, and modifications. Managed refunds, alternative arrangements, and complaint resolution. Collaborated with vendors and stakeholders to enhance customer experience.

Education2

  • Bachelor of Commerce (B.Com.)

    2022 — 2011

    Mahakoshal College of Arts and Commerce

  • 12th Standard

    2022 — 2008

    Guru Gobind Singh Khalsa Higher Secondary School