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About

Data-driven Business Analyst / Data Analyst with over 4 years of experience spanning tech operations, catalog management, and team leadership across global organizations. IIM Raipur MBA and IIIT Delhi PG Diploma graduate with proven expertise in translating complex datasets into actionable executive insights.

Experience3

  1. Technical Support Executive (Analyst)

    Jun 2025 — Present

    Teleperformance · Jaipur, Rajasthan

    Partnered with cross-functional stakeholders to document core business needs, mapping operational workflows and identifying process gaps to author comprehensive BRDs. Extracted, cleaned, and modeled massive structured datasets from CRM and incident management tools using SQL and Excel to mitigate issues affecting overall customer satisfaction. Automated recurring reporting pipelines and built clean interactive tracking dashboards mapping vital metrics like AHT, FCR, CSAT, and SLA compliance. Conducted rigorous Root Cause Analysis (RCA) on repeating high-volume technical problems.

    • Automated recurring reporting pipelines
    • Built interactive tracking dashboards mapping vital metrics

  2. Catalog Lead / Tech Ops Lead

    Jan 2022 — Jun 2023

    Amazon · Bangalore, Karnataka

    Directed and mentored a specialized team of technical operations associates, establishing daily operational performance metrics. Acted as a strategic bridge across corporate business pillars, technical product management, and engineering departments. Maintained high-visibility dashboards via Power BI, Tableau, and QuickSight to offer complete leadership oversight into live catalog accuracy. Guided enterprise change management release cycles and platform updates.

    • Established daily operational performance metrics
    • Maintained high-visibility dashboards via Power BI, Tableau, and QuickSight

  3. Tech Ops Associate

    Jun 2020 — Dec 2021

    Amazon · Bangalore, Karnataka

    Investigated large ecosystem performance data arrays to isolate data pipeline integrity risks and application anomalies. Deployed complex SQL scripts and advanced Excel models to run programmatic data querying and transformation. Formulated structured Standard Operating Procedures (SOPs) to assure regulatory data compliance standards globally.

    • Investigated large ecosystem performance data arrays
    • Formulated structured Standard Operating Procedures (SOPs)

Education3

  • Master of Business Administration (MBA)

    2022 — 2025

    Indian Institute of Management (IIM), Raipur

    General Management

  • Post Graduate Diploma in Computer Science

    2021 — 2022

    Indraprastha Institute of Information Technology (IIIT), Delhi

  • Bachelor of Technology (B.Tech)

    2022 — 2019

    Techno International New Town, Kolkata

    Civil Engineering