About

Conducted sales market research, supported retail management, and led client acquisition efforts to maintain customer satisfaction and strengthen business growth through improved sales and operations strategies.

Experience2

1. II

   Manager

   May 2024 — Present

   Indiamart Intermesh Ltd.

   Analyzed market trends and customer data to improve processes, resulting in onboarding 113 new clients and retaining 87 clients through renewals. Streamlined client communication and feedback, enhancing customer satisfaction. Utilized data-driven insights to optimize sales strategies and won back 17% of churned clients. Key contributor to onboarding significant business clients generating revenue of INR 7.5 million.

2. Z

   Intern

   June 2023 — July 2023

   ZARA

   Conducted market research with over 1,000 customers, improving satisfaction by 15%. Assisted in stockroom tasks, enhancing operational efficiency and customer experience.

Projects2

• Business Orientation Project

  Prepared reports on the FMCG company NESTLE covering its activities, operations, future goals, CSR initiatives, and supply chain process.

• Entrepreneurship Design Thinking (Launched by IBM)

  Thought creatively and strategically to understand client requirements and provide recommendations based on them.

Education4

• JI

  PGDM

  2024

  Jaipuria Institute of Management, Noida

  Marketing and Operations

• PU

  B.Com (Hons.)

  2019

  Pt. Ugam Pandey College, Motihari

  Commerce

• KC

  12th - Commerce

  2016

  K.T. College, Motihari

• SJ

  10th - CBSE

  2014

  Shantiniketan Jubilee School, Motihari