About Me
Senior Product Designer with 6+ years of experience designing B2B SaaS, managed service provider software, zero trust cloud security platforms, and learning products. Skilled in translating complex workflows, telemetry, and technical systems into clear digital experiences through close collaboration with product, engineering, and data teams.
Skills & Technologies
Work Experience
Senior Product Designer
At SuperOps, designed AI-powered workflow automation, intelligent resource scheduling, and a core ticketing dashboard overhaul that enhanced flexibility and mobile responsiveness. Developed productivity dashboards, integration hubs with QuickBooks/Xero, and in-app communication tools, improving operational efficiency and user experience in B2B MSP SaaS software.
Product Designer
Designed visual monitoring systems for cloud operations, including network traffic visualization, incident diagnostics with interactive charts, and setup workflows for Kubernetes/security rules. Collaborated with data engineering to simplify complex telemetry pipelines into clear dashboards for IT and security teams.
UI Designer
Led design of gamified social learning feeds rewarding milestones with badges and certificates and designed a mobile learning app with short courses and mini-games, enhancing user engagement and course completion.
Projects
AI & Workflow Automation
Upgraded system processing of worklogs by designing a smart automation flow that converts raw system data into clean, professional, and structured replies.
Intelligent Resource Scheduling
Built scheduling and map-based dispatch tools to help companies assign the right technicians based on real-time availability, location, and technical expertise.
Core Interface Overhaul
Redesigned the main ticketing dashboard to be fully responsive and added a 'classic Product Strategy view' for more layout flexibility.
Productivity & Analytics Dashboards
Created an intuitive time-tracking feature and an all-in-one timesheet view allowing managers to track team hours and download performance reports.
Third-Party Integration Hub
Designed easy-to-navigate setup screens for direct platform integration with QuickBooks and Xero financial tools.
Real-Time Communication Tools
Led design for an in-app chat system inside the ticketing interface, allowing technicians to text clients directly for faster issue resolution.
Infrastructure Visualizations
Designed a visual monitoring system mapping server node communications to help IT teams spot and fix blocked network traffic.
Advanced Incident Diagnostics
Developed a clean log activity screen with interactive bar charts and color-coded severity levels for quick security threat detection and handling.
Granular Security Workflows
Built a flexible setup wizard for Kubernetes and virtual machine workloads allowing administrators to create custom security rules per server group.
Data-to-Telemetry Mapping
Partnered with data engineering teams to transform complex raw code pipelines into simple visual monitoring dashboards.
Gamified Learning
Designed a social learning feed awarding points, badges, and certificates to support course completion and engagement.
Mobile Learning App
Led interface design for a training app featuring short courses and built-in mini-games for on-the-go learning.
Education
Bachelor of Science
Science