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About

PMP® certified IT Project Management professional with 10+ years of experience across examination technology, technology-enabled service delivery, operations, industry events and client-facing projects. Strong experience in requirements gathering, stakeholder management, process analysis, project execution, risk and issue management, cross-functional coordination, KPI reporting and continuous improvement. At NSEIT, supported complex client projects for regulated and financial-sector organisations, working across business, operations, technology, STQA, development and production teams. Hands-on knowledge of JIRA for project management and Agile delivery. Experienced in translating client requirements into structured deliverables, validating processes, coordinating testing/UAT activities, managing dependencies and maintaining delivery governance.

Experience5

  1. Project Manager

    Nov 2025 — Present

    Empire Forums

    Leading end-to-end delivery of industry conferences, summits, awards and bespoke corporate projects involving client requirement translation, execution planning, milestone and dependency management. Coordinate cross-functional teams and external partners including Darwinbox, Netcore and Tata Business Communication. Oversee project plans across technology, production, branding, delegate management, speakers, sponsorship, logistics and event execution. Manage risks, issues, dependencies and KPIs with structured updates, driving corrective actions and continuous process improvement.

  2. Assistant Manager – Operations (Projects)

    Jun 2022 — Nov 2025

    NSEIT Ltd

    Managed client-facing examination technology and operations projects for regulated, government and financial sector clients including IRDAI, UIDAI, NISM, NCFM and NTA. Gathered and coordinated client requirements and translated them into actionable tasks. Used JIRA for project management and task tracking. Collaborated with STQA, Developers, Production, Operations, examination centres and vendors for requirements validation and quality delivery. Supported Agile sprint planning, stakeholder coordination, dependency management, testing and operational readiness. Managed risks, issues, escalations, process reviews, KPI and SLA reporting, and compliance activities while coordinating teams of 10–12 members cross-functionally.

  3. Business Development & Operations Manager

    Oct 2018 — Jun 2022

    Supermechanic Autotech Pvt. Ltd.

    Managed end-to-end service operations including workforce planning, resource allocation, and cross-functional delivery for service and technical teams. Analyzed workflows and implemented process improvements to enhance service quality, productivity, and turnaround time. Handled customer experience, escalations, performance reporting and interdepartmental issue resolution.

  4. Team Leader – Operations

    Jul 2014 — Oct 2018

    Epicenter Technologies Pvt. Ltd.

    Led operations teams while monitoring productivity and service performance. Coordinated escalations and supported achievement of quality and delivery targets. Coached team members and managed daily workflows maintaining service delivery standards.

  5. CRA / Team Leader – Operations

    May 2009 — Aug 2012

    Epicenter Technologies Pvt. Ltd.

    Managed customer-facing operational activities including team coordination, service quality, productivity and issue resolution.

Education2

  • MBA

    2024 — 2026

    Symbiosis School for Online and Digital Learning

    Business Administration

  • Bachelor of Science

    2012

    CTU