About Me
PMP® certified IT Project Management professional with 10+ years of experience across examination technology, technology-enabled service delivery, operations, industry events and client-facing projects. Strong experience in requirements gathering, stakeholder management, process analysis, project execution, risk and issue management, cross-functional coordination, KPI reporting and continuous improvement. At NSEIT, supported complex client projects for regulated and financial-sector organisations, working across business, operations, technology, STQA, development and production teams. Hands-on knowledge of JIRA for project management and Agile delivery. Experienced in translating client requirements into structured deliverables, validating processes, coordinating testing/UAT activities, managing dependencies and maintaining delivery governance.
Skills & Technologies
Work Experience
Project Manager
Leading end-to-end delivery of industry conferences, summits, awards and bespoke corporate projects involving client requirement translation, execution planning, milestone and dependency management. Coordinate cross-functional teams and external partners including Darwinbox, Netcore and Tata Business Communication. Oversee project plans across technology, production, branding, delegate management, speakers, sponsorship, logistics and event execution. Manage risks, issues, dependencies and KPIs with structured updates, driving corrective actions and continuous process improvement.
Assistant Manager – Operations (Projects)
Managed client-facing examination technology and operations projects for regulated, government and financial sector clients including IRDAI, UIDAI, NISM, NCFM and NTA. Gathered and coordinated client requirements and translated them into actionable tasks. Used JIRA for project management and task tracking. Collaborated with STQA, Developers, Production, Operations, examination centres and vendors for requirements validation and quality delivery. Supported Agile sprint planning, stakeholder coordination, dependency management, testing and operational readiness. Managed risks, issues, escalations, process reviews, KPI and SLA reporting, and compliance activities while coordinating teams of 10–12 members cross-functionally.
Business Development & Operations Manager
Managed end-to-end service operations including workforce planning, resource allocation, and cross-functional delivery for service and technical teams. Analyzed workflows and implemented process improvements to enhance service quality, productivity, and turnaround time. Handled customer experience, escalations, performance reporting and interdepartmental issue resolution.
Team Leader – Operations
Led operations teams while monitoring productivity and service performance. Coordinated escalations and supported achievement of quality and delivery targets. Coached team members and managed daily workflows maintaining service delivery standards.
CRA / Team Leader – Operations
Managed customer-facing operational activities including team coordination, service quality, productivity and issue resolution.
Education
MBA
Business Administration
Bachelor of Science
Science