About
Detail-oriented and analytical Quality Analyst with 3 years of experience ensuring software quality, process compliance, and continuous improvement. Skilled in designing and executing test cases, identifying system defects, and collaborating with cross-functional teams to deliver reliable and high-performing software solutions.
Experience4
Recruitment trainee
Feb 2026 — Feb 2026ANS RPO
Analyzed job descriptions for clients including Google and Microsoft, searched for potential candidates using job boards such as LinkedIn, Dice, and Monster. Managed candidate communications and maintained tracking lists of submitted or rejected candidates by hiring managers.
Software Tester / Quality Analyst
2025 — 2025Applied Information Systems
Executed comprehensive test cases ensuring functionality, usability, and stability of web applications across devices and browsers. Reported bugs with detailed documentation, logs, and screenshots. Coordinated with developers to verify fixes and used QA tools like Asana, ClickUp, Monday, and Trello to manage workflows. Led software tester teams to improve productivity.
Customer Service Executive
2018 — 2019IEnergizer IT Services Pvt. Ltd.
Handled customer complaints and escalations professionally, reducing resolution time by 20%. Delivered high-quality support via phone, email, and live chat with a 95% satisfaction rate. Collaborated with internal teams to troubleshoot product issues and update customers timely.
Digital Marketing Intern
2018 — 2018Web Tracker Technology Pvt. Ltd.
Developed and executed SEO strategies increasing organic traffic by 65% within six months. Collaborated with design and content teams to launch successful product campaigns and assisted in gathering client requirements and preparing design specifications.
Education2
Digital Marketing Certification
2018 — 2018Web Tracker Kotdwara
Bachelor of Computer Applications (BCA)
2015 — 2018Institute of Hospitality, Management and Science, Kotdwara
Computer Science