About
IT Operations and Incident Management professional with 2 years of experience in incident coordination, major incident management, service restoration, stakeholder communication, and operational support. Skilled in managing P1/P2 incidents, coordinating cross-functional resolver teams, driving timely resolution, tracking SLAs and KPIs, and maintaining clear stakeholder communication during critical outages.
Experience3
Major Incident Manager
Jan 2025 — PresentWipro Technologies Ltd.
Manage and coordinate P1/P2 major incidents from identification through service restoration. Engage application, database, network, infrastructure, and other resolver teams to drive timely resolution. Lead bridge calls, assign actions, track progress, and maintain focus on rapid service restoration. Provide clear and regular stakeholder updates covering business impact, current actions, risks, and the next update time.
Branch Service Executive
Dec 2022 — Sep 2024Karur Vysya Bank
Managed customer queries, KYC activities, transactions, and day-to-day banking operations. Conducted KYC verification by reviewing customer identity, address, income proofs, bank statements, and CIBIL reports. Assisted with loan processing and ensured compliance with applicable banking requirements. Opened Savings and Current Accounts while ensuring compliance with banking regulations and KYC requirements.
Management Trainee
May 2022 — Nov 2022HDB Financial Services Ltd.
Processed loan applications, including document verification, eligibility assessment, and application review. Assisted customers, resolved documentation-related queries, and supported a positive customer experience.
Education3
MBA
2022 — 2022SVIMCS, West Bengal
BBA
2022 — 2020FIEM, Kolkata
12th
2022 — 2017Swami Pranabananda Vidyapith