About
Results-driven professional with over 7+ years of experience across sales, customer support, and operations leadership. Proven ability to manage teams, handle international clients, and deliver high-quality customer experiences in US and UK processes.
Experience4
Team Lead – LMD / Sr. Executive (Customer Support)
Sep 2022 — June 2025MetroMax Group
Lead and supervise team operations to ensure service quality and performance targets. Coordinate logistics and supply chain processes while supporting team members through training, monitoring, and performance feedback.
Senior Consultant – Customer Support
June 2021 — Aug 2022Telligent Support LLP
Delivered high-quality customer support for international clients, handling complex customer queries via voice and email channels while ensuring compliance with company policies and service standards.
Sales Executive
Jan 2020 — Jan 2021Deploya Tech Solution Pvt. Ltd.
Managed US and UK sales processes and customer interactions, generating leads and maintaining client relationships while achieving sales targets through effective communication.
Teacher (English, Science & Physical Education)
2015 — 2019Bethesda English School
Taught and mentored students across multiple subjects, developed lesson plans, and conducted evaluations while promoting discipline, teamwork, and holistic development.
Projects1
Historical Aspects and Current Trends in Chemistry: Highlights and New Perspectives
A project conducted in collaboration with Pachhunga University College and Union Christian College, focusing on the historical and current trends in chemistry.
Education2
Higher Secondary (HSSLC Science)
2022 — 2012Govt. Higher Secondary School, Lunglei
High School (HSLC)
2022 — 2010Sacred Heart School, Lunglei