About
A highly motivated and results-driven professional with experience in Team Leadership and Customer Service, skilled in managing teams, delivering exceptional customer experiences, and achieving business objectives. Strong ability to lead, motivate, and develop team members while maintaining high standards of service quality and operational efficiency.
Experience2
Team Leader
May 2024 — Aug 2026Sutherland · Hyderabad, India
Responsible for managing, guiding, and motivating team members to achieve business objectives and maintain excellent service standards. Skilled in handling daily operations, monitoring team performance, resolving customer escalations, and ensuring productivity targets and KPIs are consistently achieved.
Customer Care Executive
Mar 2022 — Mar 2024Sykes · Hyderabad, India
Committed to delivering exceptional service, resolving customer concerns, and creating positive customer experiences. Skilled in communication, problem-solving, and handling challenging situations while consistently maintaining high service standards and achieving performance targets.
Education1
Bachelor of Technology/Engineering
2018 — 2021Alagappa
Computers
Certifications1
Customer service excellence
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