About Me
Results-driven Telecom Procurement and Provisioning Specialist with 2+ years of hands-on experience in EMEA region service delivery, DID number acquisition, International Emergency Services (IES) operations, and end-to-end number porting. Demonstrated ability to manage RFC and FOC lifecycle stages, maintain SLA compliance, and coordinate across carrier platforms (COLT, Symbio, Voxbone) and enterprise clients.
Skills & Technologies
Work Experience
Procurement Specialist – EMEA Telecom Provisioning & IES Operations
Managed end-to-end telecom provisioning workflows for EMEA region, covering International Emergency Services (IES), DID number procurement, and number porting for enterprise clients across 10+ countries. Owned RFC and FOC lifecycle stages ensuring documentation accuracy and on-time SLA delivery. Served as primary liaison between carriers and clients, maintaining SLA adherence through proactive follow-ups and timely updates.
Customer Support Executive – Field Sales & Onboarding
Executed field sales outreach to retail partners for product awareness and new customer onboarding. Supported end-to-end customer activation pipeline including data collection and compliance verification, achieving consistent follow-up targets.
Executive Sales – Preventive Healthcare Services
Conducted structured outbound tele-sales campaigns for preventive diagnostic health plans, applying objection handling and consultative selling techniques. Coordinated test appointment scheduling and report delivery, consistently converting qualified leads into customers.
Health Manager – Diagnostics & Preventive Health
Promoted comprehensive health checkup packages via tele-counseling and structured customer engagement. Managed diagnostic appointments and delivered preventive health awareness sessions, ensuring effective client follow-ups.
Education
Bachelor of Technology
Mechanical Engineering