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About

Results-driven Telecom Procurement and Provisioning Specialist with 2+ years of hands-on experience in EMEA region service delivery, DID number acquisition, International Emergency Services (IES) operations, and end-to-end number porting. Demonstrated ability to manage RFC and FOC lifecycle stages, maintain SLA compliance, and coordinate across carrier platforms (COLT, Symbio, Voxbone) and enterprise clients.

Experience4

  1. Procurement Specialist – EMEA Telecom Provisioning & IES Operations

    Dec 2023 — Apr 2026

    Teleperformance

    Managed end-to-end telecom provisioning workflows for EMEA region, covering International Emergency Services (IES), DID number procurement, and number porting for enterprise clients across 10+ countries. Owned RFC and FOC lifecycle stages ensuring documentation accuracy and on-time SLA delivery. Served as primary liaison between carriers and clients, maintaining SLA adherence through proactive follow-ups and timely updates.

  2. Customer Support Executive – Field Sales & Onboarding

    Aug 2023 — Dec 2023

    AEGIS

    Executed field sales outreach to retail partners for product awareness and new customer onboarding. Supported end-to-end customer activation pipeline including data collection and compliance verification, achieving consistent follow-up targets.

  3. Executive Sales – Preventive Healthcare Services

    Jul 2022 — Aug 2023

    Healthians

    Conducted structured outbound tele-sales campaigns for preventive diagnostic health plans, applying objection handling and consultative selling techniques. Coordinated test appointment scheduling and report delivery, consistently converting qualified leads into customers.

  4. Health Manager – Diagnostics & Preventive Health

    Dec 2020 — Jul 2022

    Hindustan Wellness

    Promoted comprehensive health checkup packages via tele-counseling and structured customer engagement. Managed diagnostic appointments and delivered preventive health awareness sessions, ensuring effective client follow-ups.

Education1

  • Bachelor of Technology

    2022 — 2024

    Radharaman Institute of Technology, Bhopal

    Mechanical Engineering