About

To become part of a challenging organization that provides opportunities for personal and professional development, with active interest in the field of unified communication, networking & management. I want to use my knowledge with illustration method to benefit the company by looking into clients’ need.

Experience8

1. LL

   Senior Specialist – Cloud & Infra Services

   Jun 2023 — Present

   LTIMindtree Ltd

   Gathering requirements and designing enterprise solution architecture. Managing installations and migrations for IP telephony applications, migrating users to MS TEAMS Phone system, and configuring MS-Teams DR on AudioCodes SBC. Supervising high-severity incidents to ensure service availability and providing support on MS-Teams app to end users.

2. HT

   Technical Consulting Engineer

   Jan 2022 — Jun 2023

   HCL Technologies Ltd

   Managed 24/7 engineer assignments, ensuring timely resolution of outages within SLA. Configured CUCM, CUC, and Voice Gateway equipment for new units, and led deployment and maintenance activities while managing vendors.

3. VI

   Deputy Manager

   Jul 2020 — Jan 2022

   Vodafone India Services Pvt. Ltd

   Performed HCS Upgradation and Migration for UK/US/APAC customers. Configured and troubleshot Jabber and Voice mail issues, and upgraded IOS on VOIP devices.

4. AS

   Consultant

   Feb 2018 — Jul 2020

   Atos Syntel Ltd

   Handled incidents and configuration requests, prepared VOIP design documents, and trained resources for level 1 troubleshooting. Conducted quality audits to avoid errors impacting customers.

5. IL

   Technology Specialist

   Sep 2015 — Jun 2017

   Infosys Ltd

   Troubleshot and maintained L2 issues, validated known error databases, and resolved VOIP issues. Configured Voice gateways and analyzed client requirements for call routing projects.

6. TC

   Network Voice Engineer

   May 2014 — Aug 2015

   Tata Consultancy Services Ltd

   Collaborated with teams to resolve technical issues, reviewed incidents, and handled escalations. Analyzed logs and fixed issues promptly.

7. WI

   Associate Engineer

   May 2013 — Apr 2014

   Wipro Infotech Ltd

   Provided 24/7 support, managed requests on CUCM and similar applications, and assisted customers with softphone setups.

8. IW

   System Administrator

   Nov 2011 — Mar 2013

   Info way Technologies Pvt. Ltd

   Resolved technical issues for internal users, managed CUCM features, and monitored global network problems.

Education4

• MI

  CDAC

  2011 — 2011

  MET IIT, Mumbai

• NM

  BCS

  2010 — 2010

  North Maharashtra University

• MS

  HSC

  2006 — 2006

  Maharashtra State Board

• MS

  SSC

  2004 — 2004

  Maharashtra State Board