About Me
To become part of a challenging organization that provides opportunities for personal and professional development, with active interest in the field of unified communication, networking & management. I want to use my knowledge with illustration method to benefit the company by looking into clients’ need.
Skills & Technologies
Work Experience
Senior Specialist – Cloud & Infra Services
Gathering requirements and designing enterprise solution architecture. Managing installations and migrations for IP telephony applications, migrating users to MS TEAMS Phone system, and configuring MS-Teams DR on AudioCodes SBC. Supervising high-severity incidents to ensure service availability and providing support on MS-Teams app to end users.
Technical Consulting Engineer
Managed 24/7 engineer assignments, ensuring timely resolution of outages within SLA. Configured CUCM, CUC, and Voice Gateway equipment for new units, and led deployment and maintenance activities while managing vendors.
Deputy Manager
Performed HCS Upgradation and Migration for UK/US/APAC customers. Configured and troubleshot Jabber and Voice mail issues, and upgraded IOS on VOIP devices.
Consultant
Handled incidents and configuration requests, prepared VOIP design documents, and trained resources for level 1 troubleshooting. Conducted quality audits to avoid errors impacting customers.
Technology Specialist
Troubleshot and maintained L2 issues, validated known error databases, and resolved VOIP issues. Configured Voice gateways and analyzed client requirements for call routing projects.
Network Voice Engineer
Collaborated with teams to resolve technical issues, reviewed incidents, and handled escalations. Analyzed logs and fixed issues promptly.
Associate Engineer
Provided 24/7 support, managed requests on CUCM and similar applications, and assisted customers with softphone setups.
System Administrator
Resolved technical issues for internal users, managed CUCM features, and monitored global network problems.