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About

Results-driven Operations & Customer Service Manager with 8+ years of progressive experience leading workshop operations, service teams, and client relations in the automotive/technical service sector. Proven track record of improving workflow efficiency, driving customer satisfaction, and managing end-to-end vendor and inventory operations. Skilled in team leadership, process improvement, quality control, and cross-functional coordination. Seeking to bring operational excellence and a customer-first approach to an Operations Manager or Customer Service leadership role in Dubai's growing service and automotive industry.

Experience3

  1. Operations Manager

    2022 — Present

    Bombay Diesel

    Managing daily workshop operations for a multi-technician team, optimizing workflow and ensuring on-time service delivery. Planning work schedules to maximize productivity, implementing process improvements that reduce turnaround times and improve service quality. Handling customer inquiries and complaint resolution to uphold high customer satisfaction and repeat business. Supervising and training workshop staff, managing spare parts inventory and vendor procurement to control costs and prevent delays. Maintaining accurate records and documentation for compliance and decision-making.

  2. Workshop Supervisor — Customer Service & Operations

    2019 — 2022

    Bombay Diesel

    Supervised daily workshop activities coordinating repair and maintenance jobs to ensure timely completion. Assisted customers with inquiries and complaints, maintained service records, monitored technician performance, ensured compliance with quality and safety standards, and supported staff in achieving operational targets.

  3. Fuel Pump & Injector Technician

    2017 — 2019

    Bombay Diesel

    Diagnosed and repaired fuel pumps and injectors for diesel vehicles and machinery. Performed preventive maintenance and testing to ensure equipment reliability and safety. Delivered high-quality workmanship while meeting customer requirements and provided maintenance recommendations.

Education1

  • Senior Secondary (12th Pass)

    2019

    RLSY College, Patna