About

Team Leader with 4+ years of experience at Telus International managing high-performing teams on the international Etsy voice/blended process. Proven track record of exceeding KPIs, driving process improvements, and developing team members through structured coaching. Background in hospitality (B.Sc. Hospitality & Hotel Management) brings a strong service-first mindset to customer operations. Known for clear communication, accountability, and a commitment to continuous improvement.

Experience1

1. TI

   Team Leader — Etsy International Process

   Jun 2022 — Present

   Telus International

   Lead a high-performing team on the Etsy international account, consistently surpassing KPIs. Designed and implemented new training materials and coaching processes, boosting team efficiency by 30%. Streamlined support workflows, reducing average handling time by 25% and lifted customer satisfaction scores by 15%. Mentored team members to elevate performance and promote collaboration.

Education1

• UG

  B.Sc.

  2020

  UEI Global, Rohini

  Hospitality and Hotel Management