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About

Versatile professional with experience across 4 roles including Medical Representative, Site Engineer, and Customer Support Executive, combining field engagement and technical site work. Proven strengths in Communication, Territory Management, Healthcare Engagement, Problem solving, and Relationship Building to influence stakeholders and support service delivery. Known for building trust-based professional relationships and consistently achieving business and service objectives through targeted territory coverage and client engagement.

Experience4

  1. Medical Representative

    01/2025 — Present

    Exeltis India (In co-operation with Ordain Health care)

    Managing territory activities to increase pharmaceutical awareness and adoption among healthcare professionals, achieving a 30% increase in product adoption in the first year. Building and maintaining strong customer relationships with doctors and pharmacists through regular visits and education. Coordinating sample distribution and following up to support prescription adoption and treatment continuity. Monitoring competitor activity and reporting insights to inform local strategy, achieving 95% customer satisfaction.

  2. Medical Representative

    04/2024 — 12/2024

    Karolabs Healthcare

    Executed territory plans to introduce and promote healthcare products to clinicians and outlets. Conducted regular face-to-face visits to maintain clinician engagement and share clinical information. Educated healthcare professionals on product indications and administration with compliance-focused messaging. Tracked customer feedback and reported insights to support product positioning and improvements. Collaborated with peers to coordinate sampling and promotional activities across the region.

  3. Site Engineer

    12/2022 — 02/2024

    Apogee Smart Solutions

    Led on-site activities ensuring timely project execution and compliance with specifications. Performed site supervision and coordinated subcontractors to maintain schedule and quality. Diagnosed technical issues, implemented corrective actions, reducing rework. Prepared progress reports and communicated status to stakeholders to drive alignment and decisions.

  4. Customer Support Executive

    11/2019 — 03/2021

    Aegis

    Delivered daily customer support via phone and email, resolving issues and following up efficiently. Used active listening and clear communication to identify and meet customer needs with tailored solutions. Documented interactions and case outcomes for accurate records and team handoffs. Escalated complex issues to higher-tier teams and coordinated cross-team responses for timely resolution.

Education2

  • BBA

    Kashmir University

    Business Administration

  • 10+2 (Non-Med)

    Greenland Educational Institute

Certifications4

  • Inventory management assessment

    2026

    learntube.ai

  • Communication strategies for a virtual age

    2020

    University of Toronto

  • Technical support fundamentals

    2021

    Google

  • Computer vision basics

    2020

    University of Buffalo