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About

Operations Manager with 11+ years of experience in operations management, process improvement, and cross-functional team leadership. Delivered cost reduction, revenue growth, productivity improvement, inventory control, and SLA/KPI management across large-scale, multi-site operations.

Experience6

  1. Operations Manager

    May 2023 — Present

    VFS Global · Jalandhar, Punjab

    Designed and executed operations strategy, raising productivity by 15% and trimming operating costs by 10%. Led and developed a team of 50+ staff; brought attrition down 18% and strengthened employee engagement through performance management and coaching. Oversaw end-to-end visa processing lifecycle for 50,000 applicants annually across 24+ Schengen missions, maintaining 99.9% SLA compliance.

    • Lifted productivity by 15%
    • Cut operating costs by 10%
    • Achieved a 100% score in annual external data security and GDPR compliance audits
    • Sustained CSAT above 95% and reached an all-time high of 97.8%
    • Grew VAS revenue by 15%
    • Increased ARPA by 20%

  2. Assistant Branch Manager, Operations

    Apr 2021 — Apr 2023

    Aakash Institute · Ganganagar, Rajasthan

    Supervised branch operations for India’s largest EdTech network, overseeing scheduling, resource allocation, and cross-functional workflows. Shortened turnaround time by 25% and raised student satisfaction scores.

    • Shortened turnaround time by 25%
    • Raised student satisfaction scores

  3. Administrative Coordinator

    Apr 2019 — Mar 2020

    DAV School · Anoogarh

    Streamlined administrative processes and eliminated 30% of paperwork, boosting operational efficiency.

    • Eliminated 30% of paperwork

  4. Administration Manager

    Apr 2016 — Mar 2019

    TPS · Karanpur

    Oversaw facilities management, vendor negotiations, compliance, and contract administration.

  5. Public Relations Officer

    Apr 2015 — Mar 2016

    GHPS 11PS · Rajasthan

    Handled external communications, stakeholder engagement, and media relations.

  6. Area Sales Coordinator

    Apr 2014 — Mar 2015

    Rajasthan Book Publication · Rajasthan

    Coordinated regional sales operations, oversaw the distributor network, and drove revenue targets.

Education4

  • PG Diploma in Operations Management

    2022 — 2022

    IGNOU

  • Business English (Leadership, Sales & Finance)

    2020 — 2020

    Arizona State University, USA

  • MBA

    2013 — 2013

    Lovely Professional University

  • B.Tech, Biotechnology Engineering

    2011 — 2011

    Lovely Professional University

Certifications5

  • Operations Management

    IIM Bangalore

  • mooKIT Programme

    IIT Kanpur

  • Leadership Skills for Managers

    UNITAR Geneva

  • Life Skills for Engineers (Distinction)

    University of Hyderabad

  • Sustainable Development in Business

    Open University of Mauritius