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About

Results-oriented Senior Key Account Manager with over 7 years of proven success in B2B client acquisition, retail merchant retention, demand-side operations, and compliance risk workflows. Demonstrated expertise in scaling order fulfillment pipelines, mitigating churn, accelerating transaction turnaround times (TAT), and cross-functional logistics alignment to drive sustainable revenue expansion.

Experience4

  1. Senior Key Account Manager (Demand)

    04/2026 — Present

    Agrim Wholesale Pvt Ltd

    Leading high-value demand-side wholesale accounts driving buyer volume and portfolio revenue growth. Managing strategic B2B client relationships to deliver customized catalog and credit solutions. Collaborating with logistics and warehouse teams to streamline order fulfillment and minimize discrepancies. Analyzing regional demand and retention trends to increase Customer Lifetime Value (LTV).

  2. Associate Service Consultant

    03/2025 — 03/2026

    PBPartners (PolicyBazaar)

    Managed RC verification and policy issuance workflows ensuring compliance with regulatory guidelines. Maintained an aggressive 30-minute Turnaround Time (TAT) standard for issuance approvals and exceptions. Interfaced proactively with Relationship Managers and distribution partners to resolve booking discrepancies and reduce re-submission friction.

  3. Key Account Manager (KAM)

    01/2021 — 12/2024

    Bizcurum Infotech Pvt Ltd (Bunis)

    Spearheaded inside sales and merchant retention managing engagement and repeat transactions with retail shopkeepers and enterprise clients. Resolved operational, pricing, and fulfillment issues improving platform loyalty and securing high retention and repeat purchasing rates. Monitored order fulfillment schedules, delivery statuses, and payment aging pipelines with structured tracking.

  4. KYC Analyst

    01/2019 — 12/2020

    IndiaLends Digital Lending Marketplace

    Conducted compliance verification and risk assessment in credit operations. Performed Quality Control checks on KYC documents, financial verifications, and legal loan agreements. Audited client verification calls for regulatory adherence and operational standards enforcement.

Education2

  • Senior Secondary Examination (12th Grade)

    CBSE Board

  • Secondary School Examination (10th Grade)

    CBSE Board