About
Retail sales professional with 4+ years of experience in showroom sales, customer engagement, product demonstrations, revenue growth, and team coordination. Increased monthly showroom revenue by up to 20% through targeted sales initiatives, promotions, and KPI tracking.
Experience3
Store Manager – Retail Sales
Oct 2025 — PresentSleepyhead Home Décor Pvt. Ltd. By Duroflex Ltd.
Increased showroom revenue by up to 20% monthly through targeted sales initiatives and promotions. Managed customer engagement including product recommendations, orders, billing, and post-sale support. Led floor staff, monitored KPIs, and tracked escalations using Salesforce CRM. Used Shopify POS for transactions and daily billing reconciliation.
Senior Executive
Apr 2024 — Sep 2025Sleepyhead Home Décor Pvt. Ltd. By Duroflex Ltd.
Engaged customers through consultations, product demonstrations, upselling and cross-selling. Managed orders, billing, payment collections, and checkout settlements. Coordinated product availability, order status, and deliveries with internal teams. Recorded customer feedback and complaints in Salesforce CRM.
Inside Sales Executive
Oct 2021 — Mar 2024Sleepyhead Home Décor Pvt. Ltd. By Duroflex Ltd.
Handled product inquiries and supported customers in product selection. Assisted with product demonstrations, upselling, refunds, exchanges, and point-of-sale processes.
Education3
Bachelor of Computer Applications (BCA)
2018 — 2021St. Aloysius College (Autonomous), Mangalore University, India
12th Grade – Commerce
2016 — 2018Indian Central School, Kuwait
10th Grade
2015 — 2016Indian School, Bahrain