About Me
Hospitality professional with international experience in Guest Services, Front Office, and housekeeping. Customer-focused, adaptable, and skilled in communication, coordination, and delivering high service standards.
Skills & Technologies
Work Experience
Guest Service Valet
Managed reservation inquiries via phone and online platforms, processed reservations, and maintained guest profiles. Resolved guest concerns professionally and ensured high levels of guest satisfaction through personalized service.
Front Office Associate
Managed guest profiles, handled inquiries, and delivered personalized service. Ensured compliance with hotel standards and maintained smooth front office operations.
Housekeeping Trainee
Assisted in housekeeping operations, maintained cleanliness standards, and collaborated with team members to enhance guest experiences in the SPA.
Education
MBA
Hospitality and Tourism Management