About
Customer support, sales, and solar project operations professional with experience in email-based customer service, phone-based sales, and end-to-end project coordination. Skilled in customer communication, payment follow-ups, government portal loan application support, subsidy-related coordination, DISCOM documentation, installation and commissioning follow-ups, and escalation management.
Experience3
Solar Project Operations / Project Coordination
Jan 2026 — PresentSolar Square Energy Private Limited · Jaipur
Coordinate solar projects from order progress through installation and commissioning by following up with customers and internal teams. Support loan application processes on relevant government portals and coordinate subsidy-related documentation and follow-ups. Track pending payments and communicate payment requirements in line with company processes. Handle customer queries and escalations, share status updates, and track pending actions using Google Sheets and internal trackers.
Sales Executive / Phone-based Sales
Nov 2024 — Nov 2025Fisdom · Jaipur
Contacted customers by phone to understand requirements, explain relevant offerings, and support the sales process. Followed up with prospective and existing customers, responded to queries, and maintained customer engagement. Communicated product or service information clearly and supported customers through the sales journey.
Customer Support Executive – Email Process
Jan 2024 — Aug 2024Groww · Jaipur
Handled customer queries through email, providing clear and professional responses in line with support processes. Reviewed customer concerns, shared appropriate information, and coordinated or escalated cases when required. Supported customer satisfaction through timely responses, follow-ups, and accurate case handling.
Education1
Bachelor of Commerce (B.Com)
2022University of Rajasthan, Jaipur