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About

Account Management professional with 6+ years of experience in digital advertising, specializing in client services, solutioning and paid media across Meta Ads and Google Ads. Serves as the primary point of contact for advertiser accounts across APAC, EMEA, LATAM and AMER, combining consultative guidance on product adoption and campaign performance with end-to-end ownership of operational issues.

Experience3

  1. Key Account Manager

    Mar 2024 — Present

    Cognizant

    Serve as the primary point of contact for 300+ advertiser accounts, including 100+ Platinum-tier clients, managing day-to-day account operations across regions. Build and maintain strong client relationships, conduct regular business reviews, and identify growth opportunities. Support planning and execution of Meta Ads and Google Ads campaigns, advising clients on strategy and optimization.

    • Managed 300+ advertiser accounts, including 100+ Platinum-tier clients.
    • Sustained 95%+ CSAT through proactive communication and issue ownership.
    • Managed budgets of USD 30,000+ per month for Google Ads.

  2. Sr. Process Executive – Meta Ads & Google Ads

    Feb 2022 — Mar 2024

    Cognizant

    Managed Meta Ads and Google Ads client accounts, supporting campaign execution and performance monitoring. Analyzed accounts to identify performance gaps and recommended optimization opportunities. Resolved operational issues and supported onboarding for new team members.

    • Managed multiple client accounts across Meta Ads and Google Ads.
    • Prepared performance reports with actionable insights.

  3. Online Strategist – Meta Ads & Google Ads

    Feb 2020 — Dec 2021

    Teleperformance India Pvt. Ltd.

    Managed 200+ PPC accounts for India and US markets, advising on campaign strategy and performance optimization. Conducted audience and keyword research, monitored performance, and improved advertising efficiency.

    • Managed 200+ PPC accounts.
    • Improved CTR, CPC, and overall advertising efficiency.

Education2

  • MBA

    2017 — 2019

    Doon Business School, Dehradun

    Marketing & International Business

  • BBA

    2014 — 2017

    Assam University, Silchar

Certifications1

  • DV360 Programmatic Advertising

    AI Fluency – Anthropic