About
Service Management professional with 5+ years of experience in after-sales service within the appliance industry. Experienced in installation, maintenance, troubleshooting, customer complaint resolution, SLA management, field technician coordination, service reporting and quality standards.
Experience4
Sales Coordinator
Nov 2025 — PresentFortune Traders
Handle customer orders, invoices, and delivery schedules. Coordinate between the sales team, customers, and other departments, and check product availability and inventory with the warehouse.
Service Coordinator
Jun 2019 — Nov 2025Pranshul Enterprises
Managed installation, servicing, and maintenance of electrical appliances. Handled over 100 monthly service calls while ensuring SLA compliance, resolved customer complaints, and coordinated field technicians for efficient service delivery.
Store Incharge
Mar 2019 — May 2019MVM Industry, Jhadmajri, Baddi
Mechanic Helper
Aug 2017 — Feb 2019Dharwal Motors, Joginder Nagar
Education5
Bachelor of Arts
2022HPU Shimla
Diploma in Computer & Accounts
2022IICA, Joginder Nagar
Two-Year Diploma in Mechanic Motor Vehicle
2015 — 2017Happy Young ITI, Sundernagar
12th
2022HPBOSE Dharamshala
10th
2022HPBOSE Dharamshala