Create your free profile

About

I have 9+ years of IT experience, including 6+ years in Agile delivery and Scrum Master roles. My experience includes working with Scrum, SAFe and Kanban, coaching teams on Agile practices, facilitating delivery ceremonies, managing dependencies and resolving impediments. In my previous roles, I worked closely with Product Owners, engineering, QA, infrastructure and business stakeholders to improve collaboration and ensure smooth delivery. I have also used Agile metrics to identify improvement areas, improve sprint predictability from 62% to 91%, and reduce cycle time and lead time through better backlog management and Kanban practices. Along with Agile delivery, I have experience in delivery planning, risk and issue tracking, stakeholder communication and governance reporting. I believe in understanding the team's challenges, helping them find practical solutions and continuously improving the way we work. I am interested in this opportunity because it combines Agile coaching, team development and project delivery, which align well with my experience and strengths.

Experience4

  1. senior scrum master

    oct 2021 — May 2026

    NTT Data · Bangalore

    * Led two cross-functional Agile teams, each consisting of 8–10 members, coordinating Engineering, QA, Product, infrastructure and stakeholder teams to support sprint and release delivery. * Facilitated Scrum ceremonies, including Sprint Planning, Daily Scrum, Backlog Refinement, Sprint Review and Retrospectives. * Coordinated SAFe events such as PI Planning, ART Sync, Scrum of Scrums and System Demos to align teams on objectives, dependencies, risks and delivery commitments. * Coached team members on Scrum and SAFe practices, servant leadership, accountability, transparency and continuous improvement. * Worked closely with Product Owners and business stakeholders to prioritise backlogs, clarify requirements, improve user stories and acceptance criteria, and strengthen Definition of Ready and Definition of Done practices. * Managed visibility and prioritisation for more than 150 user stories per quarter, aligning work with business goals, dependencies and sprint objectives. * Coordinated globally distributed stakeholders and cross-team dependencies, tracked risks and issues, and followed up with owners to resolve impediments. * Resolved more than 30 impediments per quarter by coordinating with enterprise governance, release management, infrastructure and support teams. * Used ServiceNow ITSM processes to coordinate incidents, change activities, configuration items and service dependencies affecting sprint or release commitments. * Created and maintained Jira and Azure DevOps dashboards to track velocity, sprint predictability, burn-down, cycle time and throughput. * Supported project kickoff and delivery planning activities, including estimation, resource planning, schedule coordination and budget-related planning and reporting. * Contributed to delivery governance through status reporting, risk and issue reviews, action tracking, change coordination and communication of project progress and dependencies.

    • Achievements
    • •⁠ ⁠Improved sprint delivery predictability from 62% to 91% across six Program Increments.
    • •⁠ ⁠Helped reduce release-blocking dependencies by 45% through proactive cross-team coordination and risk management.
    • •⁠ ⁠Resolved 30+ impediments per quarter through coordination with relevant enterprise teams.
    • •⁠ ⁠Supported Agile adoption and continuous improvement by coaching team members and strengthening team working practices.

  2. Senior Scrum Master / SAFe Practitioner

    Oct 2021 — Present

    NTT Data · Bengaluru, India

    Led two cross-functional Agile teams of 8–10 members each in Scrum and SAFe environments, facilitating core Scrum ceremonies and multi-team SAFe events. Coached team members on Scrum and SAFe practices, improving sprint delivery predictability and backlog readiness. Managed visibility for 150+ user stories per quarter and resolved impediments to ensure delivery.

    • Improved sprint delivery predictability from 62% to 91% across six Program Increments.
    • Reduced release-blocking dependencies by 45% through proactive cross-team coordination.

  3. Scrum Master & Kanban Lead

    Mar 2020 — May 2021

    ByteDance Technology · Bengaluru, India

    Facilitated Scrum ceremonies for a nine-member Agile team, designed and managed Kanban workflows, and tracked delivery metrics. Coached team members on Agile practices, improving team Agile maturity index significantly.

    • Reduced lead time by 30% through Kanban flow optimisation.
    • Increased team Agile maturity index from Level 1 to Level 3 over six months.

  4. Senior Quality Assurance Analyst

    Jun 2016 — Nov 2019

    Home Credit India Pvt. Ltd. · Bengaluru, India

    Led root-cause analysis and delivered training for new hires, improving productivity and quality assurance scores. Acted as a liaison between training and operations teams to strengthen communication.

    • Reduced customer escalations by 22% over 18 months.
    • Improved new-hire time-to-productivity by 35%.

Education2

  • B.COM

    2008 — 2011

    Sri Krishnadevaraya University

    Business and accounting

  • Bachelor of Commerce (B.Com)

    2011

    S.K. University

Certifications3

  • CSM, PSM, SAFE.

    2022

    Scrum alliance

  • Certified Scrum Master (CSM)

    2020

    Scrum Alliance

  • Professional Scrum Master I (PSM I)

    2021

    Scrum.org