About
Network Engineer with 2+ years of experience in NAS system troubleshooting and customer support. Proven track record of resolving complex technical issues, optimizing network performance, and ensuring high customer satisfaction. Passionate about learning new technologies and contributing to reliable IT infrastructure.
Experience2
Senior Technical Support Engineer
May 2024 — Oct 2025SSG SERV
Diagnosed and resolved complex issues with NAS devices and network connectivity including remote access, DDNS, port forwarding, SMB, and VPN configurations. Managed and optimized NAS and backup environments with RAID and file system configurations. Provided advanced multi-channel technical support, analyzed network logs, and collaborated to improve uptime and reliability.
Technical Support Engineer
Jan 2023 — Apr 2024SSG SERV
Provided real-time technical support for NAS and network issues via chat and phone. Documented cases and escalated complex problems to senior teams. Ensured clear communication and timely follow-ups to maintain high customer satisfaction.
Education1
B.Tech
2018 — 2022Punjab Technical University
Electronics & Communication Engineering