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About

Experienced Operations Supervisor with a demonstrated history of working in Business Development Management. Skilled in Customer Service Management, Customer Relationship Management (CRM), International sales, Team Leadership. Strong operations professional with a Bachelor of Commerce focused in Computer Application.

Experience3

  1. Customer Service Associate

    Apr 2023 — Present

    Sutherland Global Services

    Handling customer sales and service inquiries from non-voice channels, addressing subscriber cancellation and suspend requests to reduce churn. Delivering excellent customer experience meeting client service standards, acting as front-end sales associate closing new sales opportunities, and ensuring world-class support across digital channels.

  2. Business Development Manager and Administration

    Nov 2020 — Dec 2022

    Gravity INC Business Solutions

    Created development plans and forecasted sales targets and growth projections. Identified market opportunities via meetings and networking. Supported staff and management with correspondence, document preparation, and scheduling meetings.

  3. Salesman

    Sep 2018 — Oct 2020

    Wavetell Mobiles

    Responsible for selling products and meeting customer needs while obtaining orders from sales outlets. Identified business opportunities by targeting prospects, closing sales deals, and maintaining good customer relationships.

Education1

  • B.Com

    2017 — 2020

    MG University

    Computer Application