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About

Customer Support Specialist with 5+ years of experience supporting global customers across SaaS, fintech, networking, and e-commerce environments. Skilled in technical troubleshooting, customer communication, customer onboarding and training, ticket management, Zendesk, Intercom, CRM platforms, and cross-functional collaboration.

Experience5

  1. Customer Support Associate

    Sep 2024 — Sep 2026

    CAMBIUM NETWORKS · Bangalore

    Handled 40+ support clients per day via phone, email, and CRM, while maintaining high response quality and meeting SLAs. Improved support operations by designing a fair ticket distribution plan and creating process documentation, enabling faster and more consistent resolutions. Collaborated with cross-functional teams to resolve complex issues and share recurring-issue insights that enhance product quality and customer experience.

    • Handled 40+ support clients per day
    • Designed a fair ticket distribution plan
    • Created process documentation for faster resolutions

  2. Customer Onboarding & Support Specialist

    Jan 2024 — May 2024

    IN 2 TALK · Bangalore

    Handled 50+ clients via call, email, and chat support interactions per day for enterprise fintech customers. Led customer onboarding, product demos, and go-live support, helping increase customer satisfaction. Troubleshot complex product and integration issues with Product and Engineering, documenting fixes and best practices to reduce repeat queries.

    • Handled 50+ clients per day
    • Led customer onboarding and product demos
    • Documented fixes to reduce repeat queries

  3. Customer Support & Onboarding Specialist

    Apr 2021 — Dec 2023

    UGROCOL SOLUTION · Bangalore

    Handled 50+ clients via call and email queries per day for global trading clients, consistently maintaining high customer satisfaction in a remote setup. Led onboarding and recurring training for new customers and new joiners, creating materials that reduced ramp-up time and repeat 'how-to' questions. Partnered with Product, Engineering, and Operations to spot recurring issues, improve workflows, and enhance overall platform experience.

    • Handled 50+ clients per day
    • Created materials that reduced ramp-up time
    • Improved workflows with cross-functional teams

  4. Customer Support Associate

    Jun 2019 — Nov 2019

    AMAZON · Coimbatore

    Delivered high-volume email and chat support for Amazon customers, resolving order, payment, and account issues with a focus on first-contact resolution. Maintained strong customer relationships through proactive updates and timely follow-ups, consistently meeting quality and productivity targets. Investigated complex cases and coordinated with internal teams to secure fast resolutions and reduce repeat customer contacts.

    • Resolved order, payment, and account issues
    • Maintained strong customer relationships
    • Secured fast resolutions for complex cases

  5. Assistant Mechanical Engineering

    Mar 2018 — May 2019

    KMW CUSTOMS · Thrissur

    Demonstrated adeptness in overseeing and managing all facets of sales and service operations within the workplace, focusing on transactional efficiency, customer satisfaction, and adherence to quality standards. Recognized with the title of Best Independent Performer of 2018 for outstanding contributions to the organization's success.

    • Managed sales and service operations
    • Recognized as Best Independent Performer of 2018

Education2

  • BE - Mechanical Engineering

    2022

    INFO INSTITUTE OF ENGINEERING

  • XII

    2022

    NSS ENGLISH MEDIUM SCHOOL

    Bio-science