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About

Business Analyst along with 6+ years of experience across E-commerce and Renewable Energy, combining strong customer operations expertise with business process analysis and data-driven problem solving. Currently working at Revolut, collaborating with Product, Risk, Compliance teams to resolve operational challenges, analyze customer issues, and improve business processes.

Experience5

  1. Support Specialist – Retail

    Feb 2026 — Present

    Revolut

    Investigate payment failures, transactions, account verification, and banking operations within a regulated FinTech environment. Analyze customer issues to identify root causes and recommend resolution strategies while ensuring compliance with internal policies. Collaborate with Product, Risk, Compliance, and Engineering teams to resolve operational issues and improve customer experience.

    • Consistently achieve SLA, Quality, and Customer Satisfaction targets while managing complex financial cases.

  2. CAP Associate

    Oct 2023 — Jan 2026

    Amazon India Development Center

    Investigated complex customer issues across the UK marketplace, ensuring timely resolution while meeting SLA and quality standards. Analysed customer cases to identify root causes and recurring issue patterns, escalating process gaps to relevant internal teams. Utilized CRM and internal support tools to manage cases, document investigations, and track escalations.

    • Maintained 95%+ Quality scores while consistently achieving SLA and productivity targets.

  3. Customer Delight Owner / Customer Delight Manager

    Jun 2022 — Oct 2023

    SolarSquare Energy Pvt. Ltd.

    Managed the complete customer lifecycle from project confirmation to installation using Zoho CRM. Worked closely with Sales, Project Management, Installation, Finance, and Leadership teams to ensure smooth project execution. Analysed customer journeys and project bottlenecks to identify operational inefficiencies and recommend corrective actions.

    • Increased referral conversions through customer engagement initiatives and data-driven follow-up strategies.

  4. Customer & Operations Support Senior Executive

    Feb 2021 — Apr 2022

    Livpure Sleep

    Managed end-to-end customer operations using CRM while ensuring accurate order and service lifecycle management. Analysed customer complaints and operational issues to identify recurring trends and support continuous process improvement. Generated daily, weekly, and monthly operational reports to monitor service performance and business KPIs.

  5. Customer Support Executive

    Nov 2019 — Feb 2021

    Teleperformance DIBS

    Resolved insurance customer queries via email. Analysed customer issues to identify common problem areas and improve first-contact resolution. Served as Subject Matter Expert (SME), mentoring new associates and supporting process adherence.

Projects3

  • Credit Card Fraud Analytics Dashboard

    Analysed transaction data using SQL and built interactive Power BI dashboards.

    • SQL
    • Power BI

  • Banking Support Transformation · Business analyst

    Prepared BRD, user stories, stakeholder analysis and Agile artefacts.

  • Finance Analytics Dashboard · Business analyst

    Developed KPI dashboards and business insights using SQL and Power BI.

    • SQL
    • Power BI

Education1

  • Bachelor of Business Administration (BBA)

    2022

    Rashtrasant Tukadoji Maharaj Nagpur University

Certifications2

  • AI-Powered Business Analyst Master's Program

    2026

    Simplilearn

  • Certified Business Analysis Professional (CBAP®) Certification Training

    2026

    Simplilearn