About

Certified ServiceNow Developer with 9+ years of IT experience, including 6+ years specializing in ServiceNow development, administration, workflow automation, and enterprise platform customization. Strong expertise across ITSM, HRSD, CMDB, Service Catalog, Flow Designer, REST/SOAP integrations, and ServiceNow scripting.

Experience4

1. WT

   Senior ServiceNow Developer

   Oct 2022 — Sep 2026

   Wipro Technologies

   Delivered enterprise ServiceNow enhancements across ITSM, HRSD, CMDB, and Service Catalog, improving business process efficiency and user experience. Designed and deployed 20+ workflow automations using Flow Designer, reducing manual effort and improving process consistency. Developed and supported REST/SOAP integrations and Scripted REST APIs enabling seamless communication between ServiceNow and external enterprise systems.

   • Improved business process efficiency and user experience.
   • Designed and deployed 20+ workflow automations.
   • Enhanced HRSD case-management processes through workflow optimization.
   • Contributed to successful production releases.
2. CT

   Associate Software Engineer

   Mar 2021 — Oct 2022

   Cognizant Technologies

   Delivered ServiceNow ITSM enhancements for Incident, Problem, Change, and Request Management based on business requirements. Configured and refined platform behavior to support consistent ticket handling and service-management processes. Assisted with functional testing, UAT, defect investigation, and validation of fixes before release.

   • Delivered ServiceNow ITSM enhancements.
   • Configured platform behavior for consistent ticket handling.
   • Contributed to sprint delivery and platform stability.
3. HT

   Software Engineer

   Feb 2018 — Dec 2020

   HCL Technologies

   Developed and enhanced Pega case-management applications supporting enterprise process automation. Configured case workflows, routing, approvals, SLA-related functionality, business rules, and ongoing enhancements.

4. SI

   Software Engineer

   Feb 2017 — Feb 2018

   Synergy Informatics Services Pvt. Ltd.

   Developed Pega application components based on functional requirements, including case flows, Sections, Flow Actions, and business rules. Supported unit testing, debugging, defect resolution, and technical documentation.

Projects1

• Senior ServiceNow Developer

Education1

• AN

  Master of Computer Applications

  2022 — 2016

  Acharya Nagarjuna University

Certifications12

• CSA – Certified System Administrator

  ServiceNow

• CAD – Certified Application Developer

  ServiceNow

• CIS-ITSM

  ServiceNow

• CIS-HR

  ServiceNow

• Configure CMDB Micro-Certification

  ServiceNow

• CIS Data Foundations (CMDB & CSDM)

  ServiceNow

• Flow Designer Micro-Certification

  ServiceNow

• CSA v7.2

  Pega

• CSSA v7.4

  Pega

• CSSA v8.4

  Pega

• Constellation Adoption Badge v24.2

  Pega

• CIS-SPM Certification

  ServiceNow