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About

Results-driven BGV Operations Senior Executive with proven expertise in background screening, high-volume discrepancy analysis, compliance auditing, and vendor billing workflows. Skilled in managing candidate outreach, resolving complex client escalations within strict SLAs, and optimizing end-to-end operational efficiency while safeguarding confidential personal data.

Experience2

  1. Senior Executive - BGV Operations

    Apr 2023 — Present

    TeamLease Services Ltd · Bengaluru, India

    Spearhead multi-layered screening for candidates covering employment history, educational credentials, criminal background, and identity authentication. Directly liaise with educational institutions and employers to validate credential authenticity. Evaluate screening findings to identify inconsistencies and author risk reports for hiring managers. Ensure adherence to data protection acts and manage the screening pipeline to exceed SLAs.

    • Achieved 100% adherence to national data protection acts.
    • Maintained target Turnaround Times (TAT) exceeding SLAs.

  2. Freelance Associate - Voice

    Jun 2022 — Apr 2023

    TeamLease Services Ltd · Freelance · Bengaluru, India

    Resolved first-level inquiries and operational concerns for associate staff across multiple client organizations. Coordinated with internal departments to expedite resolutions for associate issues. Maintained daily productivity metrics and met issue resolution targets.

    • Met daily productivity metrics for issue resolution.

Education3

  • Diploma

    2022 — 2021

    Govt Polytechnic Joida, Uttara Kannada, KA

    Electrical, Electronics & Comm. Eng.

  • Pre-University Course

    2022 — 2018

    Govt PU College, Yellapur, KA

    Commerce

  • Secondary School Leaving Certificate

    2022 — 2016

    Y.T.S.S. Composite Junior College, Yellapur, KA