About
Account and operations manager with 16+ years in healthcare and insurance operations, experienced in corporate account management. Worked with corporate HR teams, insurers, TPAs and hospitals to resolve claims and escalations and keep service levels on track. At Lifebox Technologies (FlashAid) managed end-to-end health insurance operations for 800+ corporate and retail clients, including policy issuance, renewals, cashless and pre-authorization, claims audits and IRDAI compliance. Strengths are stakeholder management, claims coordination and clear MIS reporting. IRDA certified.
Experience6
Operations Manager
07/2024 — 08/2026Flashaid (Lifebox Technologies Pvt. Ltd.)
Managed end-to-end health insurance operations for 800+ corporate and retail clients, overseeing policy issuance, renewals, cashless claims, pre-authorization, and claims audits with IRDAI compliance. Collaborated with insurers, TPAs, brokers, corporate HRs, and network hospitals to ensure timely claim processing and service improvement. Prepared MIS reports and monthly P&L for senior management. Led operational strategy and scaling of wellness and insurance offerings including teleconsultation and diagnostic services. Organized employee health check-up camps and conducted policy orientation sessions for employees, tracking SLAs and KPIs.
Revenue Cycle Officer
12/2022 — 05/2024Inventurus Knowledge Solutions
Performed eligibility and benefits verification to reduce aging accounts and support cash flow. Managed physician billing, accounts receivable follow-up, and denial management across multiple specialties. Handled payer escalations and coordinated timely resolution of outstanding receivables. Prepared operational reports and supported KPI tracking and process improvements. Assisted in onboarding and mentoring team members to achieve productivity KPIs.
Senior Analyst
11/2021 — 08/2022Viawgol Healthcare Technologies
Collaborated with project teams on system implementation, testing, error detection, and quality assurance. Defined processes for project documentation, scope management, and work scheduling. Provided training and mentorship to junior analysts.
RCM Specialist
03/2021 — 10/2021Coronis IT Systems
Managed physician billing, claims processing, accounts receivable, and special projects focused on revenue cycle operations and medical billing with an emphasis on compliance and accuracy.
Revenue Cycle Officer
06/2013 — 02/2021Inventurus Knowledge Solutions
Managed revenue cycle operations including physician billing, claims resolution, and customer service. Handled complex payer escalations and supported timely resolution of outstanding receivables. Prepared operational reports and maintained documentation. Trained and coached new hires.
Customer Service Executive
01/2010 — 01/2013Wipro Ltd.
Resolved customer queries while meeting service quality, productivity, and compliance metrics. Supported payer-side medical billing and customer service operations with cross-functional coordination to improve customer satisfaction and issue resolution.
Education1
Bachelor of Management Studies
2009Mumbai University