About
IT professional with 1+ years of experience in technical support, delivering exceptional customer service via chat and email for web hosting and domain services. Skilled in troubleshooting, issue resolution, and customer satisfaction with a strong technical foundation in Python, data analytics, and Power BI. Proven ability to manage escalations, optimize processes, and ensure quick turnaround times. Seeking to leverage technical and analytical expertise in an IT Operations, Technical Support, or Service Delivery role to drive customer success and business growth.
Experience1
Technical Chat Support
Jan 2025 — Jul 2026Namecheap Web Services
Provided prompt and accurate technical assistance via chat and email on domain, hosting, and email services. Resolved technical issues efficiently with minimal turnaround time and high customer satisfaction. Managed escalations independently and collaborated cross-functionally to deliver solutions. Documented solutions, updated knowledge bases, and contributed to process improvements while consistently meeting SLA, CSAT, and quality standards.
Projects1
Image Immunizer
Developed a Python-based application to detect malware and vulnerabilities in image files by implementing algorithms for scanning and identifying suspicious patterns. Presented the project at a campus symposium and was recognized for innovative approach and effective problem-solving.
- Python
Education1
B.E.
2020 — 2024Adithya Institute of Technology
Computer Science and Engineering