About
Customer service and operations professional with over 6 years of experience across healthcare-process, email-support, and logistics environments. Skilled in verifying and processing high-volume data with a strong focus on accuracy and compliance, resolving customer and client queries efficiently, and mentoring new hires through on-the-job (OJT) training. Recognized as a Subject Matter Expert (SME) and deployed across locations to lead training for new batches as processes scaled. Comfortable working under pressure and communicating in English, Hindi, Marathi, and Urdu. Seeking a Customer Service Executive role in the Healthcare Process.
Experience3
Senior Associate / Subject Matter Expert — Healthcare Process (Data Verification)
2021 — Aug 2026Wipro
Verified doctor/physician data against source records to ensure accuracy and compliance with quality standards. Mentored new joiners through on-the-job training and led OJT training as Subject Matter Expert (SME), including a 3-month deployment in Kolkata to scale training for new batches. Supported ongoing training until process discontinuation in August 2026.
CS Associate → Email Desk (Promoted) / Temp Trainer
Feb 2020 — Sep 2021Datamatics
Handled an average of 120 customer queries daily with a focus on accuracy and turnaround under pressure. Promoted from Customer Service Associate to Email Desk. Served as Temporary Trainer for onboarding and training new hires on customer service workflows and standards.
Logistics Operations Associate
May 2019 — Jan 2020DHL
Supported customer-facing logistics documentation and shipment tracking, resolving customer queries on shipment status. Coordinated with internal teams to maintain accurate records for smooth shift handovers.
Education3
Bachelor of Finance
2019Shri Chinai College of Commerce and Economics
HSC
2016Shri GPM College
SSC
2014Lokmanya Vidya Mandir