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About

Operations and customer support professional with 3+ years of experience across client support, sales operations, CRM-driven workflows, partner coordination, data review, escalations, and policy-based operations. Experienced in managing customer and account information, investigating issues, maintaining accurate records, communicating process requirements, and collaborating with internal and external stakeholders. Strong attention to detail, structured problem-solving, and ability to learn new systems quickly in fast-paced environments.

Experience4

  1. Sales Analyst – Google Ads

    Mar 2026 — Sep 2026

    Accenture

    Supported SMB clients by reviewing account information and campaign data, identifying issues, and providing clear, actionable guidance. Analyzed account and performance data to identify gaps and recommend next steps. Collaborated with internal teams to resolve client issues and maintain consistent service experience in a fast-paced environment.

  2. Sales Strategist – Google Ads

    Nov 2025 — Feb 2026

    MarketStar / Regalix

    Managed client interactions through structured discovery, account review, and consultative support. Reviewed account info, budgets, setup, and campaign data to identify issues and recommend improvements. Coordinated with internal teams to resolve account and process concerns following quality standards.

  3. Senior Customer Sales Advisor

    Aug 2023 — Apr 2025

    Foundever (Just Eat UK)

    Supported customers and restaurant partners via phone, chat, and email, resolving operational issues, complaints, and escalations. Maintained accurate CRM records. Collaborated with partners and teams to investigate problems and coordinate resolutions. Trained and onboarded new hires on tools and workflows, managing high-volume requests with attention to detail and policy adherence.

  4. L1 Agent – Shopping Spam & Policy Review

    Mar 2022 — Feb 2023

    Wipro

    Reviewed high-volume Google Shopping listings for compliance with policy and quality guidelines, making approve/reject decisions. Investigated misleading or non-compliant content using defined procedures. Maintained accuracy and productivity while documenting decisions and escalating complex cases.

Education1

  • Bachelor of Hotel Management & Catering Technology

    Sarada College of Hotel Management