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About

Technical Support Executive with 7 years of experience in Application Support, Production Support, SQL Server Administration, Incident Management, Root Cause Analysis (RCA), and Customer Support. Experienced in supporting healthcare insurance applications across AWS-hosted and On-Premises environments.

Experience3

  1. Technical Support Executive

    Jan 2023 — Present

    Track Four Infotech (I) Pvt. Ltd.

    Support healthcare insurance application (eOxegen) across Production, UAT, and Pre-Production environments. Investigate application, integration, and database-related issues using SQL queries and logs. Develop and optimize SQL Stored Procedures, Triggers, and Views. Manage incidents and service requests while maintaining SLA compliance.

    • Improved issue resolution efficiency through proactive troubleshooting and Root Cause Analysis.
    • Conducted client demonstrations and user training.
    • Participated in deployment, testing, and production release activities.

  2. Technical Support Executive

    Jun 2019 — Dec 2022

    Iterate India Private Limited

    Provided technical support for Billing and Inventory Management Systems. Managed software support tickets and customer-reported issues. Delivered remote and phone-based troubleshooting support. Developed automated batch jobs for daily database backup operations.

    • Scheduled and monitored SQL Server backup and recovery processes.
    • Assisted customers with application configuration and issue resolution.

  3. IT Executive

    May 2018 — Jun 2019

    K.P Reliable Technique India Pvt. Ltd.

    Managed Zoho-based attendance monitoring systems. Monitored operational data and generated reports. Troubleshot hardware, software, and network-related issues. Resolved end-user technical support requests and service tickets.

Education4

  • Bachelor of Computer Applications

    2022

    Manipal University Jaipur

  • Certification in Hardware & Network Engineering

    2019 — 2019

    Jetking

  • Higher Secondary

    2015 — 2015

    WBCHSE

  • Secondary

    2012 — 2012

    WBBSE

Certifications2

  • Generative AI for Everyone

    DeepLearning.AI (Coursera)

  • Hardware & Network Engineering

    2019

    Jetking

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