About
A results-oriented Operations and Project Management professional with 19+ years of experience in Operations Management, Project Execution, Facility Management, Service Delivery, and Client Relationship Management across Smart City, Technology, Real Estate, and Service industries. Proven expertise in leading cross-functional teams, managing end-to-end project lifecycles, driving operational excellence, and delivering superior customer experience through effective CRM tools and process automation. Skilled in stakeholder management, vendor coordination, operations & maintenance, and strategic execution of large-scale projects while ensuring customer satisfaction and business objectives are consistently achieved.
Experience6
Asst Manager - OPG
Jan 2026 — May 2026Gravity India Technologies Private Limited
Led multidisciplinary team of engineers, backend coordinators, and execution personnel ensuring seamless coordination and achievement of operational KPIs. Managed client relationships using CRM tools for customer lifecycle management. Collaborated with vendors and stakeholders for cost-effective, timely project execution and directed full span of project activities aligned with client goals.
Manager - Operations & Client Relationship
Jun 2023 — Dec 2025Thillais Analytical Solutions Pvt Ltd
Coordinated cross-functional teams for smooth project planning and execution tailored for diverse corporate clients. Managed key client relations tracking customer lifecycles and optimizing touchpoints for escalation resolution. Served as primary liaison for strategic inquiries and billing synchronization, ensuring premium customer care.
Manager - Operations & Service Delivery
Nov 2017 — Apr 2023Astrikos Consulting Pvt Ltd
Led operations, facility management, and maintenance for Belagavi Smart City ICCC project with team of 40+. Managed end-to-end execution, commissioning, and transition to O&M. Oversaw facility management including preventive and corrective maintenance, vendor management, asset monitoring, and service level compliance using CRM and dashboards. Acted as SPOC for clients and stakeholders ensuring communication and issue resolution, conducted operational audits and process improvements enhancing service delivery and compliance to KPIs/SLAs.
Manager - Associate Care
Apr 2017 — Sep 2017Indianmoney.com
Managed a team of 15 customer success professionals, resolving customer complaints rapidly via CRM platform. Maintained high operational productivity and quality, implementing structured workflows and fostering positive workplace culture through internal events.
Deputy Manager - Customer Service
Jul 2009 — Feb 2017Justdial Ltd
Developed and executed process enhancements to boost operational efficiency and team productivity. Managed high-volume customer service operations with CRM ticket routing and call-flow optimization reducing escalation resolution times. Led quality calibrations, training sessions, and presented operational and client satisfaction reports to leadership.
Officer - Customer Relations
Jan 2005 — Jun 2009Daya MK Developers Pvt Ltd
Managed project lifecycle from booking to registration for over 300 flats, facilitating smooth handover to Apartment Owners Association. Served as primary liaison from booking through legal registration, managing payment milestones, client updates, and CRM logging. Initiated process improvements to enhance service quality and query resolution.
Projects1
Integrated Command and Control Centre (ICCC) Project
Oversaw the full implementation, operations, and maintenance phase of the Belagavi Smart City Ltd ICCC Project with a team of 40+ professionals, managing end-to-end execution, commissioning, and transition to O&M phases while ensuring adherence to timelines and client requirements.
- Operations Management
- Facility Management
- Preventive and Corrective Maintenance
- CRM tools
- Operational dashboards
Education1
B.Com
Periyar University
Commerce