About

Startup business leader with 9+ years of experience building and scaling businesses across SaaS, technology and healthcare ventures, from a unicorn (NoBrokerHood) to an equity-based, founder-led startup (Risavi Medicare). Scaled a regional P&L to ₹15 Cr+, led 50+ cross-functional professionals across 9 cities, and delivered 20%+ profitability improvement, 12% NRR growth and 18% CLV growth.

Experience7

1. RM

   Business Head – Business Building & Operations

   May 2025 — Present

   Risavi Medicare · Bangalore, India

   Built the business from scratch alongside the founder, including website, CRM workflows, and patient-handling playbook. Managed a network of 25 hospital tie-ups for international patients and handled ~250 leads per month with AI-assisted workflows. Oversaw P&L tracking and governance for new services.

   • Signed 25 hospital tie-ups for international patients.
   • Managed ~250 leads per month.
   • Brought 10 international patients to India for treatment.
2. N

   Regional Business Head – Business Operations & Account Management

   Apr 2023 — Apr 2025

   NoBrokerHood · Bangalore, India

   Owned a ₹15 Cr+ annual portfolio across 9 cities, achieving 20%+ profitability improvement. Managed 2,000+ enterprise accounts, increasing NRR by 12% and CLV by 18%. Led a team of 50+ professionals and drove operational excellence with a 95%+ CSAT.

   • Delivered 20%+ profitability improvement.
   • Increased NRR by 12% and CLV by 18%.
   • Maintained 95%+ CSAT.
3. N

   Zonal Head – Business Operations & Market Expansion

   Jan 2022 — Mar 2023

   NoBrokerHood · Bangalore, India

   Managed a ₹9 Cr+ portfolio across 6 cities, improving profitability by 22%. Standardized operating models and led a team of 30+ professionals, focusing on governance and performance management.

   • Improved profitability by 22%.
   • Led a team of 30+ professionals.
4. N

   City Head – Business Development, Business Operations & Account Management

   Apr 2020 — Dec 2021

   NoBrokerHood · Bangalore, India

   Managed city operations for 100+ enterprise customers, improving onboarding turnaround by 25% and maintaining a 95%+ CSAT. Led a team of 10+ members.

   • Improved onboarding turnaround by 25%.
   • Held 95%+ CSAT.
5. FS

   Operations, Account Management & Business Development Lead – US Market

   Dec 2017 — Mar 2020

   Filing Samadhan · New Delhi, India

   Built the US customer operations function, serving 100+ US taxpayers. Grew recurring revenue by 25% and cut churn by 30% through structured management.

   • Grew recurring revenue by 25%.
   • Cut churn by 30%.
6. M(

   State Market Controller (Internship) – FMCG

   Feb 2017 — Oct 2017

   Medimix (Cholayil) · Internship · Chennai, India

   Improved sales by 20% through territory planning and distributor engagement, supporting demand planning and retail execution.

   • Improved sales by 20%.
7. GT

   CA Articleship

   May 2012 — May 2015

   Grant Thornton · Internship · New Delhi, India

   Conducted statutory and tax audits, financial reporting, and compliance reviews across multiple client engagements.

Education3

• UO

  Global MBA

  2023 — 2025

  University of Strathclyde

• UO

  B.Com

  2009 — 2012

  University of Madras

• I

  CA Intermediate

  2022

  ICAI

Certifications1

• CA Intermediate

  ICAI