About

Insurance Operations Professional with nearly six years of experience in US insurance operations across Capgemini, Genpact, and Concentrix. Experienced in insurance application processing, underwriting process support, new business processing, policy administration, document verification, claims processing, customer support, and email support. Strong focus on accuracy, quality, process compliance, and SLA requirements.

Experience3

1. CI

   Process Associate – US Insurance

   Capgemini India Pvt. Ltd.

   Supported US insurance underwriting processes by processing and reviewing insurance applications, verifying completeness and accuracy of application and policy documents, and conducting data and document quality checks. Handled new business processing and policy administration activities while maintaining accuracy, quality, productivity, and SLA requirements. Provided process-related support through email and internal communications.

2. GI

   Process Associate – US Insurance

   Dec 2020 — Aug 2022

   Genpact India Pvt. Ltd.

   Processed insurance applications and claims, verified policy documents and supporting records, supported new business processing, and maintained productivity and quality standards.

3. C

   Customer Support Associate

   Sep 2022 — Mar 2023

   Concentrix

   Resolved customer queries professionally, coordinated with internal teams to ensure timely issue resolution, supported customers with insurance-related queries and policy information, and assisted with insurance process-related requests while maintaining accuracy and service quality.

Education1

• DB

  Bachelor of Science (B.Sc.)

  2016

  Dr. Bhimrao Ambedkar University, Agra