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About

Dynamic professional with 11 years of expertise in finance operations, KYC, deposits, and insurance services within NBFC and banking sectors. Proven success in leading centralized operations, enforcing internal controls, and ensuring 100% adherence to statutory audit norms.

Experience4

  1. Manager Operation and Service

    Aug 2019 — Sep 2026

    BAJAJ FINANCE LTD · Mangalore, India

    Directed centralized branch operations, leading a high-performing team to maximize daily productivity through strategic workflow distribution, staff training, and continuous mentorship. Ensured 100% adherence to NBFC regulatory guidelines and compliance frameworks across all operational activities. Strengthened vital customer relationships and supported retention by effectively resolving complex escalations.

    • Achieved 100% adherence to NBFC regulatory guidelines.
    • Renegotiated key vendor contracts to achieve significant cost savings.

  2. Senior Officer Operations and Service

    Apr 2018 — Aug 2019

    IDFC Bank · Hubli, India

    Led account opening and rigorous KYC/AML verification processes, ensuring regulatory compliance and accurate customer onboarding. Streamlined daily branch operations, including cash handling and executing secure transactions using Finacle and FLEXCUBE. Prepared detailed MIS reports to support strategic management decisions.

    • Streamlined daily branch operations for improved efficiency.

  3. Customer Service Officer

    Aug 2016 — Apr 2018

    Equitas Small Finance Bank · Hubli, India

    Processed retail account openings and thorough KYC verifications in strict alignment with banking compliance standards. Delivered personalized customer service, successfully resolving queries across retail deposits and loan products. Supported internal branch audits by maintaining regulatory-compliant documentation.

    • Successfully resolved customer queries across various banking products.

  4. Current Account Sales Officer

    Jun 2015 — Aug 2016

    HDFC Bank · Belgaum, India

    Generated new business via strategic prospecting and referrals, managing the end-to-end account lifecycle including KYC compliance. Advised customers and cross-sold financial products tailored to their financial goals. Maintained long-term customer relationships through proactive follow-ups.

    • Generated new business through strategic prospecting.

Education1

  • Bachelor of Commerce

    2022

    MGM College

    Financial Management

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