About
Customer support professional with 4+ years of experience supporting SaaS and event technology platforms for global clients. Experienced in troubleshooting platform issues, managing support tickets, and collaborating with engineering teams to resolve technical problems efficiently. Skilled in delivering high-quality chat and email support while maintaining strong customer satisfaction and response SLAs. Passionate about improving customer experience and simplifying complex technical issues for users.
Experience4
Customer Support Executive
Jul 2023 — PresentGevme (Global Sign.In)
Provide chat and email support to global clients using the Gevme event management platform. Troubleshoot event setup, ticketing, registration, and attendee management issues. Collaborate with product and engineering teams to resolve technical problems. Manage customer queries through Freshdesk and JIRA ensuring timely resolution. Create and maintain knowledge base documentation and conduct internal training to enhance team knowledge.
Customer Support Associate
May 2022 — Jan 2023TicketGateway
Provided live chat and email support for event organizers and attendees, assisting with ticket purchases, payment issues, refunds, and registration troubleshooting. Maintained high customer satisfaction through timely resolution and escalated complex technical issues to internal teams.
Senior Executive – Operations
Jul 2014 — Sep 2016Trideal (Little Internet Pvt Ltd)
Managed backend operations for an online deals and discount portal. Coordinated with sales and marketing teams to gather deal information and prepare promotional content. Published offers ensuring accuracy and timely updates on the platform.
Process Advisor – Customer Service
Jun 2009 — Mar 2010Barclays Shared Services
Provided customer service support to UK banking clients, assisting with account-related queries and service requests while maintaining service quality standards.
Education1
high_school
A.S.N. Senior Secondary School, Delhi