About
Junior System Administrator and IT Infrastructure professional with 3+ years of experience managing, maintaining, and troubleshooting IT infrastructure in business environments. Hands-on experience with Windows Server, Active Directory, Group Policy, DNS, DHCP, Linux/Ubuntu, VMware/ESXi, Vcenter, Networking, VPN, firewalls, backup, and endpoint support.
Experience3
Junior Systems Administrator
08/2024 — PresentProXinet Technologies Pvt. Ltd. · Delhi, India
Managing IT infrastructure across four sites, handling daily user complaints and technical inquiries, and providing remote support. Administering servers and firewalls, managing backups, and maintaining IT asset records.
- Administered 10+ servers including critical servers and ESXi servers.
- Managed and monitored three SonicWALL firewalls for secure connectivity.
- Provided L2 and L3 level support for server, network, and system troubleshooting.
Desktop Support Engineer (L1)
09/2023 — 02/2024Micro Solutions · Delhi, India
Provided L1 technical support for hardware, software, and network issues. Installed and configured operating systems and applications, and managed IT tickets and documentation.
- Delivered new system orientation and basic IT training to end users.
- Troubleshot desktop/laptop hardware and network connectivity issues.
IT Engineer
10/2022 — 08/2023Bharat BPO Services (139 Rail Sampark) · Noida
Handled day-to-day IT support and troubleshooting, monitored systems using Nagios, and resolved network connectivity issues. Provided remote support and managed IT tickets.
- Monitored systems and performed regular server health checks.
- Supported Windows environments including various versions and Ubuntu.
Education3
Master of Computer Application
2022Indira Gandhi National Open University
Computer Hardware & Network Maintenance
2022ITI BTC PUSA
Bachelor of Commerce
2022Indira Gandhi National Open University
Certifications3
Basic Networking
Cisco Network Academy
Field Technician: Computing & Peripherals
NSDC Digital
Active Directory
Udemy