About

MBA graduate with dual specialization in Marketing and Human Resources, experienced in international customer support, B2B sales, customer success, and CRM. Skilled in handling customer queries, resolving escalations, problem-solving, and delivering customer-centric solutions.

Experience2

1. TP

   Customer Support Expert

   Nov 2025 — Present

   TP-Airbnb Process

   Resolved high-impact customer and host escalations while maintaining quality and compliance. Performed policy investigations and risk assessments using analytical problem-solving. Collaborated with cross-functional teams to improve customer experience. Managed multiple priorities in a fast-paced global environment.

2. RT

   B2B Sales Manager

   Mar 2025 — Oct 2025

   RnF Technologies Pvt. Ltd.

   Managed B2B sales pipeline across U.S. and Canadian markets. Presented SEO, website development, performance marketing and digital solutions. Generated qualified leads and maintained CRM data using Zoho CRM. Strengthened client relationships through targeted outreach and follow-ups. Supported business growth through consultative selling and market research.

Education2

• WU

  MBA

  2022

  Woxsen university

  Marketing & HR

• SS

  B.Sc.

  2022

  SBIHM School of Management

  Hospitality & Hotel Administration

Certifications5

• Bloomberg Market Concepts

• Human Resource Management Specialization

• Microsoft PowerPoint

• Microsoft Excel

• Generative AI in HR